Getting More Help
Troubleshooting
Signal loss on all channels
1.Ensure you have selected the correct input/source or channel number on your TV for watching digital channels using your satellite receiver. If you are using the optional digital OTA tuner module and missing local channels, then see Missing
2.Try a different satellite TV channel. Sometimes just one channel may be experiencing a problem, while other channels are fine. If just one channel seems to have the problem, go to the next section, Signal loss on one or some channels. If all channels are experiencing the problem, then continue with Step 3.
3.Verify that the coax cables connecting to your receiver are hand tight, and are properly connected to your DISH Network antenna.
4.Verify that your DISH Network antenna is still in place and does not appear to have been damaged or moved. If the antenna is out of proper alignment, then you may receive signal loss messages on some or all of your channels.
5.Try resetting your satellite receiver. Press the red reset button behind the small door on the left side of your receiver’s front panel and wait a few seconds. You can also press the POWER button on the remote control to turn it off (in standby mode), then unplug the satellite receiver from the power outlet for 30 seconds, plug it back in, and select POWER again to turn it back on (out of standby mode).
6.Check the Signal Strength bar for your satellite channels using the Point Dish screen and changing satellite locations and transponders, as needed. Satellite TV transponders with a signal strength below about 40 are likely to experience some video loss.
7.Your antenna may need to be adjusted. Contact DISH Network or your local retailer, as applicable, for assistance. If you want to try adjusting the antenna yourself, refer to any instructions accompanying the antenna, or to www.antennaweb.org for
Signal loss on one or some channels
1.Try a different channel. Sometimes just one channel may be experiencing a problem, while other channels are fine. If all channels are experiencing the problem, go to the previous section, Signal loss on all channels. If just one channel or a few channels seem to have a problem, then continue with Step 2 on the next page.
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