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| Getting More Help | ||
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| Troubleshooting | ||
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| Message | Possible Reason(s) | What to Do |
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| • Wait a few minutes to see if the message |
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| goes away. Make sure that all required cables |
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| are in place, and check that all cable |
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| connections are both tight and dry (for |
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| outdoor cables and connections). |
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| You may have just plugged in the | • Make sure that the satellite dish has a clear |
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| line of sight to the satellite(s). Check whether |
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| receiver and it is acquiring the |
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| 015 | branches or leaves have grown into the line of |
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| satellite signal, or the receiver |
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| sight of the dish antenna. |
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| may have temporarily lost the | • Check that the Signal Strength bar on the |
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| signal. |
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| Point Dish screen (select the Settings tile, |
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| scroll down, and select Point Dish) is green |
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| and displays the word Locked. If not, then |
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| contact your installer to |
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| dish, if necessary, to obtain the strongest |
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| possible signal. |
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| • You must connect the receiver to an active |
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| The receiver may not be | telephone line or broadband Internet |
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| connection at all times. |
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| 018 | connected to an active telephone |
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| • Call the Customer Service Center at |
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| line or broadband Internet |
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| connection. |
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| limit and/or to get authorization to make a |
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| purchase. |
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| • If you have authorized the receiver, wait a few |
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| minutes to see if the message has been |
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| removed. Make sure that all required cables |
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| The receiver may not have | are in place, and check that all cable |
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| connections are both tight and dry (for |
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| received authorization for | outdoor cables and connections). |
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| programming yet. The satellite | • Make sure that the satellite dish has a clear |
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| dish may have moved so that it is | line of sight to the satellite. Check whether |
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| 022 | no longer picking up the satellite | branches or leaves have grown into the line of |
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| signal. The cable connections | sight of the dish antenna. |
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| may have loosened or have | • Check that the Signal Strength bar on the |
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| moisture inside. There may have | Point Dish screen (select the Settings tile, |
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| been an interruption of the | scroll down, and select Point Dish) is green |
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| satellite signal. | and displays the word Locked. If not, contact |
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| your installer to |
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| have not authorized the receiver, then call the |
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| Customer Service Center at |
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| (3474) and do so. |
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| Press the POWER button to turn the receiver off. |
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| The receiver may need to get | Doing this allows the receiver to download new |
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| software via satellite. This download may take |
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| 028 | new software before you can use |
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| several minutes; do not disturb or unplug the |
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| it to order |
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| programs. | receiver during this time. After the downloaded |
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| software is installed, you will be able to order |
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5
