Getting More Help
Troubleshooting
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| Message | Possible Reason(s) | What to Do |
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| • If you have just authorized your receiver |
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| (added it to your account), then wait a few |
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| minutes to see if the message has been |
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| removed. Make sure that all required cables |
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| are in place, and check that all cable |
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| The receiver may not have | connections are both tight and dry (for |
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| outdoor cables and connections). |
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| received authorization for | • Make sure that the satellite dish has a clear |
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| programming yet. The satellite | line of sight to the satellite(s). Check whether |
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| 005 | dish may have moved so that it is | branches or leaves are in the line of sight of |
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| no longer picking up the satellite | the dish antenna. |
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| signal. The cable connections | • Check that the Signal Strength bar on the |
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| may have loosened or have | Point Dish screen (select the Settings tile, |
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| moisture inside. There may be an | scroll down, and select Point Dish) is green |
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| interruption of the satellite signal. | and displays the word Locked. If not, the |
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| contact your installer to |
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| dish, if necessary, to obtain the strongest |
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| possible signal. |
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| • If you have not authorized the receiver, then |
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| call the Customer Service Center at |
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| The receiver may not be | You must keep each installed receiver |
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| 006 | connected to an active telephone |
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| connected to an active telephone line or |
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| line or broadband Internet |
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| connection. | broadband Internet connection at all times. |
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| Viewers in specific areas are |
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| prohibited from watching certain |
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| programs. For example, viewers | Program providers, not DISH Network, specify |
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| 011, 012 | who live close to a particular |
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| which programs are blacked out for specific |
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| football stadium may be |
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| prohibited from watching football | areas. |
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| games that are played in that |
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| stadium. |
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| • You must subscribe to a channel before you |
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| can tune to a program on that channel. Call |
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| the Customer Service Center at |
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| DISH (3474) to subscribe to one (or more) |
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| new channel(s). |
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| You may have tried to tune to a | • If you subscribe to the channel and you see |
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| 013, 014 | these messages, then press the red reset |
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| program on a channel to which |
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| button behind the small door on the left side |
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| you don’t subscribe. | of the receiver’s front panel and see if the |
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| message has been removed after the reset is |
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| complete. |
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| • If you believe this message was displayed by |
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| mistake, call the Customer Service Center at |
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