Chapter 8

Maintenance and

Troubleshooting

This chapter describes how to take care of your LabelWriter printer and offers suggestions for identifying problems that can occur when you using the printer. If you can’t solve a problem, this chapter also describes how to contact DYMO for technical support.

Caring for the LabelWriter Printer

The LabelWriter printer is designed to give you long and trouble-free service, while requiring very little maintenance. You’ll get the best possible performance from your LabelWriter printer if you follow the setup instructions that appear in the Quick Start Guide and the procedures described in this section.

You can easily clean your LabelWriter printer using the following items:

Lint-free cloth.

Isopropyl alcohol, diluted dishwashing detergent, or diluted glass cleaner. (If you use glass cleaner, make sure it does not contain ammonia.)

Small, soft brush, such as a paint brush.

LabelWriter cleaning card. One cleaning card is included in your printer package. To purchase additional cleaning cards, visit www.dymo.com.

To keep your LabelWriter printer working properly, you should clean it from time to time. Dusting the outside of the printer occasionally will help keep foreign matter from getting inside the printer. However, it is still a good idea to periodically perform some basic interior maintenance.

To clean the exterior and interior of your printer

1Turn off the printer and disconnect the power cord.

2Use the lint-free cloth to wipe the exterior of the printer. Remove dirt and smudges with one of the cleaning solutions mentioned above.

3Open the top cover.

4Use a small, soft brush/cotton swab to whisk away paper dust and other stray particles from the inside of the printer.

5Remove the roll of labels to clean under the roll.

6If you have a LabelWriter cleaning card, follow the instructions printed on its packaging and feed it through the printer mechanism.

7Reconnect the power cord and turn on the printer.

8Reload the roll of labels and close the top cover.

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Dymo 330 Turbo, 310, 300, Duo, 400 Turbo, 320 manual Maintenance Troubleshooting, Caring for the LabelWriter Printer