TiVo SDOC-00091-002 manual Customer Support, Troubleshooting Index

Troubleshooting

Customer Support

TiVo is dedicated to providing you with quality support and customer service. If you’re new to the TiVo service, and this is your first DVR, you probably have a few questions. This is where you’ll always be able to find answers.

1.Use this chapter. This chapter contains answers to some of the most common questions customers have while getting started with the TiVo service. See the Troubleshooting Index to the right.

2.Use the troubleshooting screens on your DVR. For general troubleshooting, go to the TiVo Central® screen and select Messages & Settings, then Troubleshooting. Additionally, when the TiVo service detects a problem, the message displayed will often lead you directly to troubleshooting steps for that issue.

3.Use online support. Visit TiVo Customer Support online at www.tivo.com/support. There you’ll find the most up-to-date information about the newest TiVo service features, as well as frequently asked questions, step-by-step troubleshooting, and the ability to get live interactive help from expert users.

4.Call Customer Support. If you still have questions, contact a TiVo Customer Support agent by calling 1-877-367-8486 (1-877-FOR-TIVO).

Thank you for using the TiVo service!

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Troubleshooting Index

This chapter contains troubleshooting for questions about: Connecting Your DVR . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Completing Guided Setup . . . . . . . . . . . . . . . . . . . . . . . . 96 The TiVo Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 The TiVo Remote Control . . . . . . . . . . . . . . . . . . . . . . . . 99 Now Playing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Watching Live TV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 Recording Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102 Online Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107 Connecting to the TiVo Service . . . . . . . . . . . . . . . . . . . . 108 Audio & Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Music, Photos, Products, & More . . . . . . . . . . . . . . . . . . 117