TiVo SDOC-00091-002 manual TiVo DVR Limited Warranty, WHO is COVERED?, What is COVERED?, 127

TiVo DVR Limited Warranty

Limited Warranty

TiVo Digital Video Recorder

90 Days Free Labor/One Year Parts Exchange

WHO IS COVERED?

You must have proof of purchase to receive warranty service. A sales receipt or other document showing that you purchased the product is considered proof of purchase.

WHAT IS COVERED?

TiVo has its digital video recorders (“DVRs”) manufactured from parts and components that are new or equivalent to new in accordance with industry- standard practices. TiVo warrants that the DVR will be free from defects in materials and workmanship during the limited warranty period described herein. The limited warranty coverage begins the day you purchase the product as further described in the following text. For 90 days from the purchase date, the DVR will be replaced with a repaired, renewed or comparable product (whichever is deemed necessary by TiVo) if it becomes defective or inoperative. This exchange is done without charge to you for parts and labor (except applicable taxes, if any). You will be responsible for the cost of shipping. From 90 days to 1 year from the date of purchase, your DVR will be replaced with a repaired, renewed, or comparable product (whichever is deemed necessary by TiVo) if it becomes defective or inoperative. You will be responsible for all labor and shipping costs. Contact Customer Support at the phone number found in the “Troubleshooting” chapter of this guide to obtain your cost (labor costs) for exchange.

Appendix: Front & Back Panel, Warranty, & Specifications A

All products, including replacement products, are covered only for the original warranty period. When the warranty on the original product expires, the warranty on the replacement product also expires. After one year from the date of purchase, you pay for the replacement of all parts, and for all labor and shipping charges.

WHAT IS EXCLUDED?

Your warranty does not cover:

•Labor charges for installation or setup of the product.

•Any taxes imposed on TiVo for units replaced or repaired under this warranty.

•Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the product.

•Product replacement because of misuse, accident, lightning damage, unauthorized repair, or other cause not within the control of TiVo Inc. Please note that removing the cover of the DVR for any reason voids the warranty.

•Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit.

•Damages to, or viruses that may infect your DVR or other devices arising from the use of unauthorized third party devices in connection with your DVR.

•Incidental or consequential damages resulting from the product. (Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you.)

•A product that has been modified or adapted to enable it to operate in any country other than the country for which it was designed, damaged by these modifications.

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