TiVo SDOC-00091-002 manual 104

Troubleshooting

•Look on the Phone & Network screen (from TiVo Central, select Messages & Settings, then Settings, then Phone & Network) for the time of the last successful connection to the TiVo service. If it was more than 36 hours ago, your DVR may be having trouble connecting to the TiVo service. Select Test Connection to test the current settings. If the test connection does not succeed, see page 108 for connection troubleshooting. Once you have made a successful test connection, start a regular connection by selecting Connect To The TiVo Service Now. If your connection is successful, new program information will be downloaded and organized, and become available to search in about 1 to 5 hours.

•Is your TiVo service account up to date? Check your account status on the System Information screen (from TiVo Central, select Messages & Settings, then System Information). If your account is suspended or closed and you wish to re-activate it, go to www.tivo.com/manage, or refer to page 94 for Customer Support contact information and give us a call.

•Occasionally the program information provided by the networks includes errors. We would like to hear of any inaccuracies you discover so that we can work with our providers to correct them. See “Customer Support” on page 94 for contact information.

I can’t use features in Find Programs. The DVR says it is organizing program information.

•Your DVR may not have all its program information yet. The

first time you go through Guided Setup, the DVR downloads

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some program information from the TiVo service. The DVR then indexes this information in the background over the next few hours. More program information becomes available after the next time the DVR connects to the TiVo service. After 24 hours, full information (up to 2 weeks) is available.

•If the DVR loses power while it is indexing program information, the indexing process will stop until the DVR makes a successful connection to the TiVo service, and then will start again. If your DVR lost power while it was indexing program information, you can get it to start indexing again by starting a connection to the TiVo service. To do this, go to TiVo Central and select Messages & Settings, then Settings, then Phone & Network, then Connect to the TiVo service now.

What happens if a sports event I have scheduled to record goes into overtime?

•The TiVo service cannot predict whether a sporting event might go into overtime, but we provide a feature that lets you add recording time—from one minute to three hours extra—at the end of a recording. We call this the Overtime Scheduler® feature. The Overtime Scheduler has two options: Start Recording and Stop Recording. Both are available on the Recording Options screen. You can even use the Overtime Scheduler to change the scheduled end of a recording while the program is being recorded. You can use the Overtime Scheduler with any kind of program, not just sports. For more, see page 26.