TiVo SDOC-00091-002 manual Am I charged for connections to the TiVo service?, 109

when the DVR tries to call. This is the sound of the DVR picking up the line to see if it is free.

•If you use a wireless modem jack, try connecting the DVR directly to a standard wall jack.

•If you have a caller ID box, try removing it from the line, since some models interfere with the DVR’s ability to make a call.

•If you have DSL, try installing a DSL filter on your phone line. Try not to use more than 5 DSL filters in one household.

•It could be that you have too much line noise due to the length of the phone cord. Try a shorter cord, or you can buy a line noise filter at your local electronics store.

•If you have a home network with a broadband Internet connection, consider switching to network connections. See page 61 for more information.

Troubleshooting

What if my phone line is busy when the DVR tries to connect to the TiVo service?

•The DVR will continue to attempt to connect until it is successful. You can check the status of the connection on the Phone & Network screen (from TiVo Central, select Messages & Settings, then Settings, then Phone & Network). The status of the most recent connection is displayed at the top of the screen.

Am I charged for connections to the TiVo service?

•TiVo uses either a standard phone line or a broadband Internet connection to provide the TiVo service, and is available as a local call in most areas. In some areas, however, local and long distance toll charges may apply. You are responsible for any phone charges. If you’re not sure, check with your phone service provider.

What if I need to use the phone while the DVR is connecting to the TiVo service?

•You can interrupt the connection. To do this, pick up the phone, then hang it up. Wait about 45 seconds. When you pick it up again, there should be a dial tone. Repeat this process if necessary.

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