TiVo SDOC-00091-002 Questions About the TiVo Service, Will my DVR work without the TiVo service?

Questions About the TiVo® Service

Will my DVR work without the TiVo service?

•The TiVo® DVR is designed to be used exclusively with the TiVo service. The TiVo service is required for proper operation of the DVR. No functionality is represented, warranted or should be expected without a subscription to the TiVo service. The DVR uses the program information provided by the TiVo service to record the programs you request, to provide Season PassTM functionality, to power the program guide, to allow you to search for programs by title, etc. The TiVo service may also provide you with new Showcases, access to online content, and periodic service updates.

What happens if my DVR loses power temporarily?

•Everything is saved—including your Now Playing programs— regardless of the length of time the DVR is without power. The only thing you will miss is a recording that was scheduled to occur during the time the power was out.

Does the TiVo service collect information about my viewing habits?

•TiVo has designed its system and instituted policies to ensure that TiVo is unable to access any of your personally identifiable viewing information without your prior consent. TiVo does

Troubleshooting

collect anonymous viewing information; that is, information about viewing choices made while using your DVR, which does not identify you as an individual or household. In other words, there is no contact information associated with the viewing information that could identify the viewing information as coming from you or your household. If you don’t want even your anonymous viewing information used in any way, you may simply call and tell us, and we will stop collecting it. (See page 94 for our phone number.) For more information, see Chapter 6 or go to www.tivo.com/privacy.

How is information from the TiVo service delivered to my DVR?

•The DVR automatically makes regular connections to the TiVo service to download program information and other data. Information may also be delivered by a special TiVo program that is recorded late at night (when it does not conflict with any of your requested recordings).

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