TiVo SDOC-00091-002 manual Didn’t receive a confirmation e-mail, 107

Questions About Online Scheduling

My DVR did not record a program I requested on TiVo Central® Online.

•Check Recording History. Your DVR’s Recording History may explain why the program did not record. To view Recording History, go to the TiVo Central® screen and select Find Programs, then To Do List, then View Recording History. Select the program that did not record to view a brief explanation.

•Check the To Do List. If you chose to record the program only if it did not conflict with other recordings at the same time, the DVR may have found annother showing of the program that did not conflict with other programs. Check the To Do List to determine whether the program is still scheduled to record. Go to TiVo Central and select Find Programs, then To Do List.

•Check connection. Go to the TiVo Central® screen and select Messages & Settings, then Settings, then Phone & Network, then Connect to the TiVo Service Now.

•Check your Channel List. If the program you requested airs on a channel you don’t receive, the DVR cannot record it. If you receive the channel but it is not checked on the Channel List, the DVR cannot record from it. Go to TiVo Central and select Messages & Settings, then Settings, then Channels, then Channel List. Every channel you receive that you wish to schedule recordings from should have a checkmark beside it.

Troubleshooting

•Program Times Shown in Red. A program’s air time shown in red on TiVo Central Online indicates that this program might not record on your DVR if you schedule it. This is due to the fact that there might not be enough time for your DVR to connect to the TiVo service and retrieve your recording request. When you click on such a program, you’ll see a “May not record” warning.

I didn’t receive a confirmation e-mail.

•If you or your Internet Service Provider have a filter to delete junk e-mail, you may have to change the filter’s settings to receive e-mail from TiVo.

•Make sure that your e-mail address is correct at Manage My Account (www.tivo.com/manage).

•Make sure you specify to have a confirmation message sent when you schedule recordings online.

A program recorded at a different time than I requested.

•If you chose to record the program only if it did not conflict with other recordings at the same time, the DVR may have found another showing of the program that did not conflict with other programs.

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