TiVo SDOC-00091-002 manual Check power at wireless access point. Ensure the wireless

	Troubleshooting
the way in. Unplug the side of the USB cable connected to the	• Verify that the wireless network adapter’s antenna is fully
adapter, wait 10 seconds, then plug it back in.	extended (if applicable). Consider purchasing an adapter that
• Check power at wireless access point. Ensure the wireless	has an external antenna. See www.tivo.com/adapters.
access point or wireless router is receiving power and that the	• Move the wireless network adapter to a higher position, or
“link” light is on.	give it a better line of sight to your wireless gateway (router).
• Verify or check password format. If you used an alphanumeric	• Reduce the distance between the wireless network adapter
password for your wireless network, try using a hexadecimal	and the wireless access point. Wireless networks typically
password instead. You can find a hexadecimal password	have a range of 100 to 300 feet, but distances can vary based
(sometimes referred to as a “Key” or “WEP Key”) in the	on walls, floors, and other obstructions. It may be necessary
configuration settings for your wireless access point or wireless	to adjust the location adapter of your wireless access point or
router. If more than one hexadecimal password is listed, always	router to be closer to the network adapter attached to your
use the first one. To change the password format, see “Network	TiVo DVR.
Settings” on page 61.	• Consider adding a signal booster to your network (available
• Check signal strength. On the Phone & Network screen (press	from some wireless equipment manufacturers).
the TiVo button to go to TiVo Central, then select Messages &	• Check network name. In Wireless Settings (from TiVo Central
Settings, then Settings, then Phone & Network), check the
	select Messages & Settings, then Settings, then Phone &
wirelesss signal strength. The following may improve wireless
	Network, then Change Phone or Network Settings, then
signal strength:
	Network Settings), check that the network name (SSID) for your
• Make sure the wireless adapter is placed well away from the	wireless access point is listed correctly. To change the network
DVR’s power supply, or power strips, or surge protectors.	name, see “Network Settings” on page 61.
Any of these may cause interference and reduce signal
strength. Some household appliances, such as microwave
ovens and 2.4 GHz cordless phones (even a neighbor’s
cordless phone), may also reduce signal strength when they
are in use.
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