one device to the IN jack of the next. Never connect OUT to OUT or IN to IN.

You can also try restarting your DVR. From TiVo Central, select Messages & Settings, then Restart or Reset System, then Restart the DVR. On the Restart the DVR screen, press the THUMBS DOWN button three times, then press ENTER. You will see the Welcome screen and the system will restart within a few minutes.

My DVR was working, but now the picture is frozen.

Try changing channels several times.

Try restarting your DVR. From TiVo Central, select Messages & Settings, then Restart or Reset System, then Restart the DVR. On the Restart the DVR screen, press the THUMBS DOWN button three times, then press ENTER. You will see the Welcome screen and the system will restart within a a few minutes. You can also restart the DVR by unplugging it, waiting at least 15 seconds, then plugging it back in.

I don’t get a picture now, even though I have been able to get one in the past.

Your TV may not be set to the correct input. Most TVs have an input button that says either “TV/Video,” “Input,” or “Source.” It may be on the TV or on the TV remote control. Look at your TV and TV remote and try changing the input setting.

Troubleshooting

Use the FORMAT button on the front of the DVR to cycle through the various video output formats.

Check to make sure all of the appropriate cables are firmly connected to your DVR, television and other audio/video equipment. For help with your audio/video connections, see the Start Here poster or Appendix A of this guide.

Someone in your household may have placed the DVR in Standby mode. To return to normal mode from Standby, press either the TiVo button or the LIVE TV button.

My audio system is set up to play in stereo, but it is only playing mono.

Make sure that Main Audio Program (stereo) is selected on the Television Audio screen (go to TiVo Central and select Messages & Settings, then Settings, then Audio, then Television Audio). And be sure you connected audio using the DVR’s L/R Audio Out jacks.

I can’t select an alternate audio track.

Secondary audio programs (SAP) are not available for all programs. If you set the SAP as the default audio, programs that have SAP will use it. Only one audio track is saved with recorded programs. If SAP is the default audio and a program you are recording has an SAP, the SAP will be the recorded program’s only audio. You can set the default audio on the

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