TiVo SDOC-00091-002 manual Why wasn’t my program recorded?, 106

Troubleshooting
there are no listings for pay per view events, record the showing	• There may have been a power outage that affected the
using Manually Record Time/Channel.	recording.
• For additional information, see “Printed in Mexico.” on page ii.	• Make sure the DVR is connecting to the TiVo service. From
Why wasn’t my program recorded?	TiVo Central select Messages & settings, then Settings, then
	Phone & Network, then Connect to the TiVo Service Now.

•Check Recording History for an explanation of why the program did not record. Recording History is the first selection in the To Do List (from TiVo Central, select Find Programs, then To Do List, then View Recording History). Here are some reasons why a program may not be available in Now Playing:

•When Season PassTM recordings and other repeating recordings conflict, programs are recorded according to their priority in the Season Pass Manager. See page 24.

•If the program was a rerun, your Season Pass recording may be set to record First Run Only programs.

•The program may have been deleted from Now Playing by someone else in your household.

•The program may have been canceled by the network.

•There may have been a conflict when requesting another program, and the proposed resolution was to delete the missing program earlier than planned. If you accepted that resolution, the program would have been deleted.

•There may have been a channel changing problem. See “Questions About Channels” on page 98.

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