TiVo SDOC-00091-002 manual My DVR is not connecting to my wireless home network, 114

Troubleshooting

•Restart the DVR. Press the TiVo button on the remote to go to TiVo Central. Select Messages & Settings, then Settings, then Restart or Reset System, then Restart the TiVo DVR. Press THUMBS DOWN three times, then press ENTER.

•Powercycle network devices. If you have a router or wireless access point, unplug it, wait a moment, and then plug it back in. This will temporarily halt your network’s Internet connection. It may take up to a minute for your equipment to “restart” after you plug it back in.

•Check your Network Settings. Verify that your Network Settings are correct. See “Network Settings” on page 61.

•Update router or home gateway firmware. If your home network uses a router, home gateway, or wireless access point, it may need a firmware update. Firmware is a software program that is loaded onto a hardware device. You can usually find any updated firmware at the Customer Support website for the manufacturer of your hardware. (For example, if you have a Linksys device, check firmware updates available at www.linksys.com/download.) Older firmware may cause unpredictable results. It may be necessary to powercycle your device before and after you reinstall the firmware.

•Check Static IP Address. If you assigned an IP address to your DVR, check that its IP address is unique on your network. Also, confirm that the first three sets of numbers of the DVR’s IP address are the same as those of other devices on the network.

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(For example, if your computer’s IP address starts with 192.168.1, then your DVR’s IP address must also start with 192.168.1.) To find TCP/IP settings on a Macintosh, open System Preferences and click on Network.

My DVR is not connecting to my wireless home network.

•Check wireless adapter. The wireless USB network adapter that you attached may not be supported. If your network adapter is compatible with the DVR and functioning properly, a MAC address—an identifier unique to the network adapter you purchased—is visible on the Phone & Network screen. To check, go to TiVo Central and select Messages & Settings, then Settings, then Phone & Network. The MAC address should be on the top right side of the Phone & Network screen. If you do not see a MAC address listed, the DVR is not recognizing the network adapter you installed. The adapter is either not compatible, not functioning properly, or not properly connected. If you do see a MAC address, the adapter you are using may or may not be compatible. Visit www.tivo.com/adapters for a list of compatible adapters.

•Check connection to the network adapter. Unplug the USB cable from the back of your DVR, wait 10 seconds, then plug it back in. Make sure the cable is pushed all the way in; sometimes lights on the adapter turn on before the USB cable is pushed all