Troubleshooting

Questions About Completing Guided Setup

Do I have to connect the DVR to a phone line or the Internet for Guided Setup?

Yes. To complete Guided Setup, the TiVo DVR needs to connect to the TiVo service. To do this, the DVR uses either your home phone line or a broadband Internet connection (through a home network). Make sure you connect either the provided phone cord, a wireless USB network adapter (sold separately), or an Ethernet cable (using the DVR’s Ethernet jack); see the Start Here poster for help.

Do I have to repeat Guided Setup after CableCARD decoders are installed?

Yes. After installing CableCARDTM decoders, you must repeat Guided Setup to make sure the TiVo DVR is set up for all your digital cable channels. To repeat Guided Setup, select Messages & Settings from the TiVo Central® screen. Select Restart or Reset System, then Repeat Guided Setup.

How do I enter a Canadian postal code?

From the Zip Code screen in Guided Setup, press the ENTER button on your TiVo remote to display the Canadian Postal Code screen.

How do I choose the correct cable lineup?

Make sure you have an accurate list of channels you subscribe to from your cable provider. This list may be in the form of a channel lineup card or a recent bill from your cable provider. You might also check your cable provider’s website for lineup information. If you’re not sure which channels you subscribe to, contact your cable provider.

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TiVo SDOC-00091-002 manual Questions About Completing Guided Setup, How do I enter a Canadian postal code?