Troubleshooting | TiVo SDOC-00091-002 instruction

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Troubleshooting

Customer Support	94
Troubleshooting Index	94

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TiVo SDOC-00091-002 manual Troubleshooting

Contents

When you see page up or On-Screen Menus & the Remote ControlTwo Types of On-Screen Arrows Left arrow button often takes you to the previous screen Learn functions from other remotes Inserting the BatteriesSome buttons on your TiVo remote are programmable Welcome Page Table of Contents Basic Terms Using This GuideGetting Started Video Formats Understanding Hdtv Choose What Looks Best to You Native, Hybrid, and Fixed Formats Basics in 5 Short Tours Basics in 5 Short Tours Tour One Playing with Live TVMoving Around in Time Time depending on your TV programming source Watching and Recording Two Shows At OnceChanging Channels Yet appear in the guide If you make a mistake entering text Tour Two Recording ProgramsSearch by Title Getting a Season PassTM Recording Program Information Tour Three Your List of RecordingsNow Playing Tips Corresponding to the Tours in this chapter Grouping Programs Sorting Programs TiVo Suggestions Tour Four Finding Great EntertainmentWishList Searches Showcases See the Start Here poster Tour Five Beyond the TiVo BoxMusic, Photos, Products, & More DVRs Get TiVo Desktop Home Media Features Guide More Cool Things You Can Do Finding Programs Recording the Program You’re Watching Finding Programs to RecordRecording the Saved Portion Stopping a recording Finding More Showings Using the Guide to Find ProgramsFilter the Guide to Find Programs Record by Time or Channel Use a Manual Repeating Recording To Use Online Scheduling Finding Programs Using TiVo Central Online Can the WishList Feature Do More Than Search? Finding Programs Using a WishList Search When using the asterisk *, be as Using the Asterisk * in WishList searchesCreating a WishList Search Not all actor or director names may be Tips for Entering Keywords As you browse the upcoming Browsing WishList Search ResultsEditing a WishList Search Season PassTM and Repeating Recordings Changing the Priority Order Using the Season Pass ManagerCanceling a Repeating Recording Begins recording Setting Recording Options Scheduling for Overtime Managing Recordings with the To Do List Canceling a RecordingViewing the To Do List View Recording History Finding Programs Watching Programs Press the Clear button to hide Status BarYou can only rewind live TV up to Status Bar for a two- hour recording Other information You can also press Right arrow to Channel BannerChannel Banner Icons Customizing the Program Guide Program GuideChoosing a Program to Watch or Record Guide Options TiVo Live Guide Saving Programs to Other Devices Using Save to VCRDefinition format You can use Save to VCR feature Watching Programs Connecting Your TiVo DVR to a Home Network TiVo Desktop & Home Media Features TiVo Desktop & Home Media Features Connecting Your TiVo DVR to a Home NetworkTiVo Desktop If you don’t have a home network File Types Music & Photos Viewing photos on the DVR Playing Your Music and Viewing Your PhotosListening to music on the DVR Remote Control Settings Restart or Reset SystemPhone & Network Settings Account & System Information Settings Audio Settings About CableCARD Decoders CableCARDTM Settings Customizing Your Channel List Channel SettingsChannel List If there is a change to your cable Channel ScanChanging Your Channel Lineup Signal Strength Display Settings When you turn Parental Controls off Changing Parental Controls SettingsParental Controls Large version of the channel Rating Settings for TV and Movies Overlap ProtectionTM Feature Recording Settings Recording Quality Suggested Use Recording Quality Programmable Buttons Remote Control SettingsResetting the Programmable Buttons TiVo DVRs from some manufacturers don’t respond to Controlling Two DVRs with the DVR SwitchProgramming the DVR Switch Resetting the DVR Switch Learning Remote Letterbox Color Video SettingsAspect Correction Mode Video Smoothing TV Aspect RatioVideo Output Format Change phone or network settings. See page 59 Phone & Network Settings Are responsible for any telephone charges Phone Settings If you are experiencing Failed, Line Wired Ethernet Network Settings Network SettingsWireless Network Settings You must use capital and lowercase Settings To read messages Messages Account & System Information Restart or Reset System Standby Copy Protection, Privacy, & the TiVo Service Copy Protection, Privacy, and the TiVo Service Copy Protection and the TiVo Service Summary of the Tivo Privacy Policy TiVo Privacy PolicyPreamble Our User Information Definitions Tivo Privacy Policy Copy Protection, Privacy, and the TiVo Service Use of User Information Copy Protection, Privacy, and the TiVo Service Your Choices Regarding User Information Copy Protection, Privacy, and the TiVo Service Home Network Applications Separate Rules for the TiVo Web SiteSecurity of User Information General TiVo Service Privacy Policy Introduction TiVo Service AgreementTivo Service and the Privacy Policy Copy Protection, Privacy, and the TiVo Service Copy Protection, Privacy, and the TiVo Service Copy Protection, Privacy, and the TiVo Service Activating and Using the Tivo Service Copy Protection, Privacy, and the TiVo Service Copy Protection, Privacy, and the TiVo Service Copy Protection, Privacy, and the TiVo Service General GNU General Public License GNU General Public License Copy Protection, Privacy, and the TiVo Service Copy Protection, Privacy, and the TiVo Service HOW to Apply These Terms to Your NEW Programs No Warranty Copy Protection, Privacy, and the TiVo Service Other Licensing Information Troubleshooting Customer Support Troubleshooting IndexTroubleshooting Questions About Connecting Your DVR How do I choose the correct cable lineup? Questions About Completing Guided SetupHow do I enter a Canadian postal code? Will my DVR work without the TiVo service? Questions About the TiVo Service Can’t get the channel to change Questions About ChannelsCan’t go to one of my channels Can’t find all the channels I receive in the Channel List My TiVo remote control doesnt work with my DVR Questions About the TiVo Remote ControlPower, volume, etc 100 Questions About Now PlayingHow can I fit more programs in Now Playing? 101 Channel Banner always says To be announced Why can’t I adjust the recording quality of some programs? What is the difference between HD programs and SD programs?Questions About Recording Programs 102 103 104 105 How do I record a pay per view event? 106 Why wasn’t my program recorded? 107 Didn’t receive a confirmation e-mailProgram recorded at a different time than I requested My DVR’s phone connection to the TiVo service is failing Questions About Connecting to the TiVo ServicePhone Connection Troubleshooting Tips 108 109 Am I charged for connections to the TiVo service? 110 What is Aspect Correction?Audio and video are out of sync 111 Can’t select an alternate audio track 112 Programs are playing in the wrong language My DVR is not connecting to my home network My DVR is not connecting to the TiVo serviceQuestions About Networking 113 114 My DVR is not connecting to my wireless home network Verify or check password format. If you used an alphanumeric Check power at wireless access point. Ensure the wireless 116 Questions About Parental ControlsMy Parental Controls are not working 117 What is Music, Photos, Products, & More?Questions About Music, Photos, Products, & More Troubleshooting 118 Appendix Front & Back Panel, Warranty, & Specifications Safety Information Safety InstructionsBefore YOU Begin 120 121 Appendix Front & Back Panel, Warranty, & Specifications 122 Front Panel Reference 123 124 Back Panel Reference 125 External Storage. For future use Specifications What is COVERED? TiVo DVR Limited WarrantyWhat is EXCLUDED? WHO is COVERED? To GET Warranty Service Before Requesting ServiceTo GET OUT-OF-WARRANTY Service Make Sure YOU Keep 129 FCC Information Digital Cable Programming Support Telephone Line InterruptionIndustry Canada IC Notice 130 131 Index 132 133 134 Blank Glossary of Icons Green This program will be saved until you delete it Now PlayingMusic, Photos, Products, & More Did