TiVo SDOC-00091-002 TiVo Service Agreement, Introduction, Tivo Service and the Privacy Policy

Copy Protection, Privacy, and the TiVo Service

TiVo Service Agreement

INTRODUCTION

Welcome to TiVo and the TiVo service! This agreement explains the terms and conditions that will apply to your use of the TiVo service, and constitutes a legally binding agreement between you and TiVo Inc. (“TiVo”). By using the TiVo service, you agree to all the terms and conditions in this agreement (“Agreement”).

THE TIVO SERVICE AND THE PRIVACY POLICY

1Terms of Service. The TiVo® logo on your Digital Video Recorder (your “TiVo DVR”) means that it can receive the TiVo service offered and provided by TiVo for personal, non-commercial use on a subscription basis. Your activation and continued use of the TiVo service is subject to the terms and conditions of this Agreement. TiVo may at its discretion change the terms of this Agreement. Such changes shall be effective upon notification by TiVo. We encourage you to check www.tivo.com/privacy or call TiVo Customer Service at 1-877- 367-8486 for a copy of the current TiVo service agreement. If you are dissatisfied with any changes to this Agreement, you may cancel your use of the TiVo service as provided in Section 14 (“Termination of Service”).

2TiVo’s Privacy Policy. You must provide us with accurate and complete information when you activate your TiVo service. TiVo reserves the right to terminate your account if you give TiVo inaccurate or incomplete information. TiVo respects the privacy of your User Information (as defined in TiVo’s Privacy Policy) and will not disclose any of your User Information except as permitted in TiVo's Privacy Policy. A copy of TiVo’s Privacy Policy is included in the product manual and the latest version can always be found via our web site at www.tivo.com/privacy. Please read it carefully before using the TiVo

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service. By using the TiVo service, you agree to the terms and conditions of our Privacy Policy and affirm that you understand the options TiVo provides to you with regard to your User Information. TiVo will notify you of any substantial and material changes to the Privacy Policy and the latest Privacy Policy can always be accessed through our web site at www.tivo.com/privacy.

3The TiVo Service. The TiVo service consists of program guide information and the following features: (a) Season Pass™ – automatically finds and records every episode of a series all season long; (b) WishList® – finds and records programs that feature your favorite actor, director, team or even topic; (c) Smart Recording – automatically detects program line-up changes for your cable/satellite provider and adjusts recording times so you don't have to worry about the details; (d) TiVo Suggestions – TiVo can be programmed to suggest and auto-record programs that may match your interests; and (e) Parental Controls – lock channels or set ratings limits based on content. Each of these features is part of the “TiVo service.” The “TiVo service” means these features and any additional features and functionality of the TiVo DVR that TiVo may, at its discretion and from time to time, offer.

3.1Online Scheduling Feature. The TiVo service enables you to schedule recordings on a TiVo DVR with the Series2™ or Series3™ logo or otherwise with a USB port on the rear panel of the TiVo DVR (collectively, “TiVo Series2 DVRs”) using the Internet. The terms and conditions governing the use of the Online Scheduling feature are contained in the TiVo Website Terms and Conditions, available at www.tivo.com/webpolicy. Please note that when you activate a TiVo service subscription, the Online Scheduling feature is always turned on. The Online Scheduling feature cannot be turned off unless this Agreement is terminated. This means that if you purchase your network-enabled TiVo DVR with Product Lifetime Service from