TiVo SDOC-00091-002 manual Questions About Connecting Your DVR

Troubleshooting

Questions About Connecting Your DVR

I don’t see the Welcome screen when I plug in my DVR for the first time.

•Make sure cables are connected from the OUT jack of one device to the IN jack of the next. Never connect OUT to OUT or IN to IN.

•Make sure your TV is displaying the appropriate video source. Use the Input, Source, or TV/Video button on your TV’s remote to change video sources. If you are having trouble changing the video source, refer to your TV owner’s manual.

•If your DVR is connected to an A/V receiver, and you are having trouble finding the correct input, try connecting the DVR directly to the TV instead.

•The cables you are using to connect your DVR to your TV or other equipment may be damaged or defective. Try using cables that you know are working properly.

•Try pressing the FORMAT button on the TiVo DVR’s front panel several times, cycling through the various video formats.

Why does the DVR have to be connected to a phone line or to the Internet?

•The DVR uses the phone line or the Internet to make periodic connections to the TiVo service. Each time it connects, your DVR receives updated program information (channels and show times), online scheduling requests, available software updates, and other information from the TiVo service.

•This connection also sends anonymous viewing information— that is, anonymous information about viewing choices, which do not identify you as an individual or household—to TiVo Inc. TiVo has no way to access any personally identifiable viewing information from your DVR without your prior consent. Without your consent, the TiVo service has no way of knowing what shows you—as an individual or household—have watched or recorded. See the TiVo Privacy Policy on page 69 for more.

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