TiVo SDOC-00091-002 manual Questions About Channels, Can’t get the channel to change

Troubleshooting

Questions About Channels

I can’t get the channel to change.

•Check the DVR SWITCH on the TiVo remote control. If this switch is programmed to control more than one DVR, try changing the switch.

•If the red light on the remote flashes, but the DVR does not respond, try resetting the DVR SWITCH to a remote address of 0 (zero). This allows the TiVo remote to control any TiVo DVR. See page 54.

•Do other remote functions work? Does the red light flash when you press buttons? If not, try changing the batteries.

I can’t go to one of my channels.

•You may be using a channel list that does not include the channel you want. Use the numbers on the remote control to enter the channel number, then press ENTER. For more information on using a channel list, see page 44.

•Check the Guide Options. Press GUIDE to display the guide, then press ENTER to display Guide Options. If filtering is on, try turning filtering off. Make sure the guide is set to display a channel list that contains the channel you want to view. Select Channels from Guide Options, then select a channel list.

•The channel you want may be showing a program that exceeds a limit set with Parental Controls. In this case, you will see only a

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black screen with a notice that a limit has been exceeded. You will be able to tune to the channel if you use the Parental Controls password. (For more information on Parental Controls, see page 48.)

I can’t find all the channels I receive in the Channel List.

•Have you changed your cable provider, or changed your subscription package? If you have, go to TiVo Central and select Messages & Settings, then Settings, then Channels, then Channel List. Press ENTER to change your channel lineup.

•If you have cable, and have not changed your cable provider, go to Messages & Settings, then Settings, then Channels, then Channel List. Make sure all the channels you subscribe to are marked with a yellow check. Compare the channel list to the list of channels in your cable subscription. Your cable company may provide this information at its website.