TiVo SDOC-00091-002 Questions About Networking, My DVR is not connecting to the TiVo service, 113

Questions About Networking

My DVR is not connecting to the TiVo service.

You can make the DVR connect to the TiVo service at any time. Go to the TiVo Central® screen and select Messages & Settings, then Settings, then Phone & Network, then Connect to the TiVo Service Now.

Your TiVo DVR connects to the TiVo service either using your home network’s broadband Internet connection, or using a phone line. To change the type of connection the DVR uses to connect to the TiVo service, go to TiVo Central and select Messages & Settings, then Settings, then Phone & Network.

If your DVR is set to connect via Network, follow these steps:

•Check that the Internet connection is available. If you disable your home network’s connection to the Internet, your DVR may be trying to connect while the link is down. Try to go online and view a website from a computer on the same network as your DVR. If you cannot, you must fix the connection from your home network to the Internet before troubleshooting your DVR’s connection to the TiVo service. If you can browse the web from a computer, then see “My DVR is not connecting to my home network” on this page.

•Use a phone line. Use a regular phone line to connect to the TiVo service.

Troubleshooting

If your DVR is set to connect via Phone, follow these steps:

•Use broadband (if available). If you have a home network with a broadband Internet connection, try allowing the DVR to use it to connect to the TiVo service over the Internet. Doing this eliminates the DVR’s need to use a phone line. See “Network Settings” on page 61.

•Check Online Support. Check phone troubleshooting online at www.tivo.com/support.

My DVR is not connecting to my home network.

Any of the steps below may fix a network connection; you probably will not have to complete each one. Additional steps for wireless networks are at “My DVR is not connecting to my wireless home network.” on page 114.

•Check your network cable. The network cabling could be defective. If you have another USB cable or Ethernet cable available, try that.

•Check physical connections. Ensure that all network equipment is receiving power and that all cable connections for routers, hubs, access points, and computers in the network are working. Verify that the “link” light is lit on all devices connected to the network.

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