Dynex DX-19LD150A11 Troubleshooting, Video and audio

Troubleshooting DX-19LD150A11 37

Troubleshooting

Warning

Do not try to repair your TV/DVD combo yourself.

Contact authorized service personnel.

Video and audio

Problem	Solution
Picture does not fill	• Change the aspect ratio. An increasing
the screen. There are	amount of digital TV and movies are
black bars around	presented in wide screen (16:9). See
the picture.	“Adjusting the TV picture” on page 21.
No picture (screen is	• Press	on the TV/DVD combo or the
not lit) and no	remote control.
sound.	• Make sure that the video cables are
	connected securely to the back of your
	TV/DVD combo.
	• Adjust the contrast and brightness.
	See “Adjusting the TV picture” on
	page 21.
	• Make sure that the power cord is
	plugged in.
	• Make sure that the correct video input
	source is selected. See “Selecting the
	video input source” on page 17.
	• Try another channel. The station may
	be experiencing problems.
	• Make sure that the incoming signal is
	compatible.
	• Make sure the antenna or cable TV is
	connected correctly and securely. See
	“Connecting a cable or satellite box”
	on page 8 or “Connecting an antenna
	or cable TV (no box)” on page 10.
	• Check the closed caption settings.
	Some TEXT modes can block the
	screen.
Dark, poor, or no	• Try another channel. The station may
picture (screen is lit),	be experiencing problems.
but sound is good.	• Make sure that the antenna or cable TV
	is connected correctly and securely.
	See “Connecting a cable or satellite
	box” on page 8 or “Connecting an
	antenna or cable TV (no box)” on
	page 10.
	• Make sure that Audio Only option is
	set to Off. See “Playing TV audio only”
	on page 23.
	• Adjust the brightness. See “Adjusting
	the TV picture” on page 21.
	• Make sure that the correct picture
	mode is selected. See “Adjusting the
	TV picture” on page 21.
	• If you are using an antenna, the digital
	channel signal may be low. To check
	the digital channel signal strength, see
	“Checking the digital signal strength”
	on page 26.
	• If you are using an antenna and the
	signal strength is low, adjust the
	antenna or use a highly directional
	outdoor antenna or set-top antenna
	with a built-in amplifier.
	• Make sure that the video cables are
	connected securely to the back of your
	TV/DVD combo.
	• The video cable(s) you are using may
	be bad. Try a new set.
	• Try another channel. The station may
	be experiencing problems.

Problem	Solution
No color, dark	• Try another channel. The station may
picture, or color is	be experiencing problems.
not correct.	• Adjust the color saturation. See
	“Adjusting the TV picture” on page 21.
	• Make sure that the video cables are
	connected correctly and securely to
	the back of your TV/DVD combo.
	• Make sure that the antenna or cable TV
	is connected correctly and securely.
	See “Connecting a cable or satellite
	box” on page 8 or “Connecting an
	antenna or cable TV (no box)” on
	page 10.
	• If you are using an antenna, the digital
	channel signal may be low. To check
	the digital channel signal strength, see
	“Checking the digital signal strength”
	on page 26.
	• If you are using an antenna and the
	signal strength is low, adjust the
	antenna or use a highly directional
	outdoor antenna or set-top antenna
	with a built-in amplifier.
Only snow (noise)	• Try another channel. The station may
appears on the	be experiencing problems.
screen.	• Make sure that the antenna or cable TV
	is connected correctly and securely.
	See “Connecting a cable or satellite
	box” on page 8 or “Connecting an
	antenna or cable TV (no box)” on
	page 10.
	• If you are using an antenna, the digital
	channel signal may be low. To check
	the digital channel signal strength, see
	“Checking the digital signal strength”
	on page 26.
	• If you are using an antenna and the
	signal strength is low, adjust the
	antenna or use a highly directional
	outdoor antenna or set-top antenna
	with a built-in amplifier.
Dotted lines or	• Make sure that the antenna or cable TV
stripes appear on	is connected correctly and securely.
the screen.	See “Connecting a cable or satellite
	box” on page 8 or “Connecting an
	antenna or cable TV (no box)” on
	page 10.
	• If you are using an antenna, the digital
	channel signal may be low. To check
	the digital channel signal strength, see
	“Checking the digital signal strength”
	on page 26.
	• If you are using an antenna and the
	signal strength is low, adjust the
	antenna or use a highly directional
	outdoor antenna or set-top antenna
	with a built-in amplifier.
	• Make sure that the video cables are
	connected securely to the back of your
	TV/DVD combo.
	• The video cable(s) you are using may
	be bad. Try a new set.
	• Other devices (for example, surround
	sound receiver, external speakers, fans,
	or hair dryers) may be interfering with
	your TV/DVD combo. Try turning off
	one device at a time to determine
	which device is causing interference.
	Once you have determined which
	device is causing interference, move it
	further from the TV/DVD combo to
	eliminate the interference.
Double images.	• Use a highly directional outdoor
	antenna, cable TV, or satellite TV.