Troubleshooting

DX-19LD150A11 39

Problem

Solution

 

 

One or more

• Make sure that the channels are not

channels do not

blocked. See “Setting parental control

display.

levels” on page 27.

 

• Make sure that the channels are not

 

hidden. The channel may have been

 

deleted from the channel list. You can

 

tune to the channel by pressing the

 

number buttons or you can add the

 

channel back to the channel list. See

 

“Hiding channels” on page 25.

 

• If you are using a cable or satellite box,

 

use the remote that came with that

 

box to change channels.

 

• Make sure you have the correct input

 

selected to view channels from the

 

cable or satellite box.

 

• If you are using an antenna, the digital

 

channel signal may be low. To check

 

the digital channel signal strength, see

 

“Checking the digital signal strength”

 

on page 26.

 

 

Password is lost.

• Enter 9999 to access parental controls,

 

then set a new password. See “Setting

 

or changing the password” on

 

page 27.

 

 

Some settings

• If a setting is grayed, the setting is not

cannot be

available in the current video input

accessed.

mode.

 

 

TV/DVD combo

• When the TV/DVD combo is in use, the

cabinet creaks.

temperature rises naturally and may

 

cause the cabinet to expand or

 

contract which can cause a creaking

 

noise. This is not a malfunction.

 

 

Control buttons

• Make sure that the Button Lock

do not work

option is set to Off. See “Locking

 

control buttons” on page 29.

 

• Unplug the power cord, wait a few

 

seconds, then plug the cord back in

 

and turn on your TV/DVD combo.

 

 

TV/DVD combo

• Make sure that the sleep timer is not

keeps turning off

turned on. See “Setting the sleep

 

timer” on page 34.

 

 

Disc playback

Problem

Solution

 

 

Playback does not

• No disc is loaded. Insert your disc into

start.

the disc slot.

 

• The disc may be dirty. Clean the disc.

 

• The disc is not supported. See page 41

 

for a list of compatible disc formats.

 

 

No picture.

• The TV/DVD combo is not in DVD

 

mode. Press INPUT and select DVD as

 

the input source.

 

 

No sound.

• If an external speaker is connected,

 

check its volume control.

 

 

Picture distortion

• The picture will be distorted

during fast

occasionally. This is not a malfunction.

reverse/forward

 

playback.

 

 

 

Playback features

• The playback features such as

failure.

stopping, skipping, or repeat play are

 

not applicable to all discs.

 

 

The audio

• The disc does not have multilanguage

soundtrack and/or

options encoded on it.

subtitle language

 

cannot be changed.

 

 

 

No subtitle.

• The disc has no subtitle encoded on it.

 

• Subtitle option is set to Off. Press

 

SUBTITLE to select preferred subtitle

 

setting.

 

 

“ ” appears on

• The function is not applicable to the

the screen.

disc or to the current mode.

 

 

USB photo display

Problem

Solution

 

 

No photo display.

• Make sure the USB flash drive is

 

connected securely to the USB IN jack

 

on the back of your TV/DVD combo.

 

• The TV/DVD combo is not in USB

 

mode. Press INPUT and select USB as

 

the input source.

 

• Only those JPEG image files (with

 

“.jpg” file extensions) can be displayed.

 

 

Slide show does not

• Make sure you select slide show when

start.

the photo thumbnail displays. See

 

“Viewing photos in a slide show” on

 

page 19.

 

 

Note

If the problem is not solved by using these troubleshooting instructions, turn off your TV/DVD combo, then turn it on again.