50

Troubleshooting

1.Use the troubleshooting suggestions within the Easy Install Wizard. If the troubleshooting screen does not open automatically, click the Troubleshoot button in the lower, right-hand corner of the Easy Install Wizard window.

2.If your ISP requires a user name and password, make sure that you have typed in your user name and password correctly. Some user names require that the ISP's domain be at the end of the name. For example: myname@myisp.com. The @myisp.com part of the user name may need to be typed as well as your user name.

If you continue to have no Internet connection, see “Manually configuring network settings” on page 43 for an alternate setup method.

Problem: The Easy Install Wizard completed installation, but my Web browser doesn't work.

- OR -

I am unable to connect to the Internet. The router's WAN light is off and the Connected light is blinking.

Solution: If you cannot connect to the Internet, the WAN light is off, and the Connected light is blinking, the problem may be that your modem and router are not connected properly.

1.Make sure the network cable between the modem and the router is connected. We strongly recommend using the cable that was supplied with your cable or DSL modem for this purpose. The cable should be connected at one end to the router's Internet/WAN port, and at the other end to the network port on your modem.

2.Unplug the cable or DSL modem from its power source for three minutes. After three minutes, plug the modem back into its power source. This may force the modem to properly recognize the router.

3.Unplug the power to your router, wait 10 seconds, and then reconnect the power. This will cause the router to reattempt communication with the modem.

4.Try shutting down and restarting your computer.

Problem: The Easy Install Wizard completed installation, but my Web browser doesn't work.

-OR-

I am unable to connect to the Internet. The Router's WAN light is on and the Connected light is blinking.

Solution: If you cannot connect to the Internet, the WAN light is on, and the Connected light is blinking, the problem may be that your connection type may not match the ISP's connection.

•If you have a static IP address connection, your ISP must assign you the IP address, subnet mask, and gateway address. See”Alternate setup method” on page 14 for details on changing this setting.

•You may need to configure your router to meet the specific requirements of your ISP. To search our Knowledge Base for ISP-specific issues, go to: http://www.dynexsupport.com and type in “ISP.”