Troubleshooting

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Problem: The Easy Install Wizard completed, but my web browser doesn't work.

- OR -

I am unable to connect to the Internet. The WAN light on my router is blinking and the Connected light is solid.

Solution: If the WAN light is blinking and the Connected light is solid, but you are unable to access the Internet, there may be third-party firewall software installed on the computer attempting to access the Internet. Examples of third-party firewall software are ZoneAlarm, BlackICE PC Protection, McAfee Personal Firewall, and Norton Personal Firewall.

If you do have firewall software installed on your computer, please make sure that you properly configure it. You can determine if the firewall software is preventing Internet access by temporarily turning it off. If, while the firewall is disabled and Internet access works properly, you will need to change the firewall settings to function properly when it is turned on.

Refer to the instructions provided by the publisher of your firewall software for instructions on configuring the firewall to allow Internet access.

Problem: I can't connect to the Internet wirelessly.

Solution: If you are unable to connect to the Internet from a wireless computer, please do the following:

1.Look at the lights on your router. They should be as follows:

•The Power light should be on.

•The Connected light should be on and not blinking.

•The WAN light should be either on or blinking.

2.Open your wireless utility software by clicking on the icon in the system tray at the bottom, right-hand corner of the screen. If you are also using a Dynex wireless card or adapter with

this router, the tray icon should look like this (the icon may be red or green):

3.The exact window that opens will vary depending on the model of wireless card you have; however, any of the utilities should have a list of Available Networks-those wireless networks it can connect to.

Does the name of your wireless network appear in the results?

Yes, my network name is listed-go to the troubleshooting solution titled “I can't connect to the Internet wirelessly, but my network name is listed”.

No, my network name is not listed-go to the troubleshooting solution titled “I can't connect to the Internet wirelessly, and my network name is not listed”.