If You Have a Question
Customer Support
If you have a question or problem, Table 10, Troubleshooting, may help. If you need more help, please have your UPS model number and serial number (on the back label) nearby, and call the Eaton Powerware office nearest you (see the offices section). Eaton Powerwares’ service technicians have
Eaton Powerware may tell you the UPS must be returned. If this happens, we will give you a Return Authorisation (RA) number. When you return a Powerware 9120 to the factory for any reason, please use the original packing material in which your unit was shipped to you. You may be responsible for repair charges for damaged units which are not packed in Powerware packing material. If you have discarded the orig- inal packing material, please call the nearest Eaton Powerware office so that we can ship new packing material to you. If you have any questions, please feel free to call or fax the nearest Eaton powerware office. Please do not return your Powerware 9120 without calling Eaton powerware first. Eaton Powerware will advise you where to ship your Powerware 9120.
Eaton Powerware reserves the right to change specifications without prior notice.
