TROUBLESHOOTING

With proper installation and maintenance, your new Vented Fireplace Heater should provide years of trouble-free service. If you do experience a problem, refer to Trouble Shooting Guide below. This guide will assist a qualified service person in the diagnosis of problems and the corrective action to be taken.

1.Spark ignitor will not light pilot after repeated depressing of piezo ignitor button.

a.Defective ignitor (no spark at electrode)

-Check for spark at electrode and pilot; if no spark and electrode wire is properly connected, replace ignitor.

b.No gas or low gas pressure.

-Check remote shut off valves from fireplace. Usually there is a valve near the main. There can be more than one (1) valve between the heater and main.

-Low pressure can be caused by a variety of situations such as a bent line, too narrow diameter of pipe, or low line pressure. Consult with plumber of gas supplier.

c.No LP in tank.

-Check LP (propane) tank. Refill tank.

2.Pilot will not stay lit after carefully following lighting instructions.

a.Defective thermopile.

-Check that pilot flame impinges on thermopile. Clean and/or adjust pilot for maximum flame impingement.

-Ensure that the thermopile connection at the gas valve is tight.

3.Pilot burning, no gas to burner, valve knob "ON", on/off switch "ON."

a."On/Off" switch, wall switch, or wires defective.

-Check "on/off" switch and wires for proper connections. Place jumper wires across terminal at switch - if burner comes on, replace defective switch. If OK, place jumper wires across switch wires at gas valve-if burner comes on, wires are faulty or connections are bad.

b.Thermopile may not be generating sufficient milli- voltage.

-If the pilot flame is not close enough physically to the thermopile, adjust the pilot flame.

-Be sure the wire connections from the thermopile at the gas valve terminals are tight and the thermopile is fully inserted into the pilot bracket.

-Check the thermopile with a millivolt meter. Take the reading at TH-TP & TP terminals of the gas valve. The meter should read 325 millivolts minimum, while holding the valve knob depressed the pilot position, with the pilot lit, and the ON/OFF switch in the OFF position. Replace the faulty thermopile if the reading is below the specified minimum.

-With the pilot in the ON position, disconnect the thermopile leads from the valve. Take a reading at the thermopile leads. The reading should be 325 millivolts minimum. Replace the thermopile if the reading is below the minimum.

c.Defective valve.

-Turn valve knob to "ON." Place ON/OFF switch to "ON." Check with millivolt meter at thermopile terminals. Millivolt meter should read greater than 100 M.V. If the reading is okay and the burner does not come, replace the gas valve.

d.Plugged main burner orifice.

-Check main burner orifice for blockage, clean main burner orifice.

4.Frequent pilot outage problem.

a.Pilot flame may be too high or too low, or blowing (high), causing pilot safety to drop out.

-Clean and adjust flame for maximum flame impingement on the thermopile. Follow lighting instructions carefully.

5.The pilot and main burner extinguish while in operation.

a.No LP (Propane) in tank..

-Check LP (Propane) tank. Refill fuel tank.

b.Bad thermopile.

-Replace if necessary.

c.Improper vent cap installation.

-Check for proper installation and freedom from debris or blockage.

6.Glass soots.

a.Flame impingement on logs.

-Adjust the log set so that the flame does not excessively impinge on it.

b.Improper air shutter adjustment.

-Adjust the air shutter.

7.Flame lifts off main burner.

a.Insufficient oxygen being supplied.

-Check to make sure vent cap is installed properly and free of debris. Make sure that vent system joints are tight and have no leaks.

-Check to make sure that no material has been placed at the burner base.

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Empire Comfort Systems CIBV-30-20 Troubleshooting, Frequent pilot outage problem, Glass soots, Flame lifts off main burner

CIBV-30-20 specifications

Empire Comfort Systems CIBV-30-20 is a versatile and efficient heating solution designed to meet the needs of both residential and commercial spaces. This direct vent gas fireplace boasts an array of features that make it a popular choice for those looking to enhance their indoor environment with warmth and style.

One of the main features of the CIBV-30-20 is its sleek and contemporary design. The fireplace comes with a clean-faced front that allows for a seamless integration into any decor. Its compact size, with a 30-inch width, makes it suitable for various settings, from cozy living rooms to larger commercial spaces. The large viewing area maximizes the sight of the flames, providing an inviting ambiance and a warm atmosphere.

Performance is a key characteristic of the CIBV-30-20. It operates using natural gas or propane, allowing users to choose the fuel type that best fits their needs. With an impressive heat output of up to 25,000 BTUs, this fireplace efficiently heats the room, ensuring comfort during the cold months. Empire Comfort Systems has engineered the fireplace to deliver consistent and reliable performance, making it an ideal choice for year-round use.

Another significant technology integrated into the CIBV-30-20 is its direct vent system. This feature allows for safe and efficient venting, as it draws air from the outside to fuel the fire, thus eliminating the risk of indoor air pollution. The balanced flue technology ensures that combustion gases are vented outside, maintaining good air quality indoors.

In terms of controls, the CIBV-30-20 is equipped with a reliable millivolt system, which allows for easy operation without the need for electricity. For added convenience, optional remote control kits are available, enabling users to adjust flame height and heat levels from a distance.

The Empire Comfort Systems CIBV-30-20 also prioritizes efficiency. With an efficiency rating of up to 75%, it provides substantial warmth while minimizing energy consumption, making it an eco-friendly heating option.

In summary, the Empire Comfort Systems CIBV-30-20 combines modern aesthetics with advanced heating technology. Its features, including direct vent capability, high heat output, and efficient performance, make it a standout solution for anyone seeking a reliable and stylish heating appliance. Whether for home or business use, the CIBV-30-20 is designed to deliver warmth, comfort, and a welcoming ambiance.