Troubleshooting

Chapter 4

Controller Remote Management and Troubleshooting

4.1 Remote Management of the Controller

The controller can be managed locally through the RS-232 interface, or remotely via Telnet. The Administrative Utility is the same regardless of the management interface (RS-232 or Telnet).

The controller supports SNMP and allows the system to be remotely monitored.

4.1.1Network Connection

Connect the Telnet port on the back of the controller to your Ethernet network (Figure 4–1).Then set the IP addresses, login names, and passwords as described below.

A

C

E

G

P

TEST

A B

C D

E F

G H

P

S

B

D

F

H

S

 

AC

 

CTRL

TEMP

FAN

FAIL

 

STATUS

STATUS

STATUS

 

SYSTEM

 

DISK

DC

DISK CHANNELS

STATUS

 

STATUS

STATUS

 

 

 

 

Figure 4–1Telnet Port on the Controller

HOST 1

HOST 1/2

 

CLI

STATUS

ACT

1

2

1/2

HOST 2

TEST

 

 

Telnet port

HOST 3

HOST 3/4

 

 

ACT

 

CLI

TELNET

 

 

 

 

 

 

LINK

 

 

 

 

ACT

 

STATUS

LINK

 

 

 

 

 

 

LINK

3

ACT

 

 

 

 

 

 

 

4

 

 

 

 

 

 

CLI

 

 

 

 

COM

 

 

HOST 4

 

LINK

 

AC

 

ACT

MUTE

FAIL

 

 

 

 

ALARM

PLACE PIN HERE

 

 

 

SILENCE

NOTE : Currently, the controller does not support network configuration protocols such as DHCP or

BOOTP.

4.1.2Network Interface Set Up

For first time set up, you will need to connect to the CLI (RS-232) port in order to change the IP address and/or network settings.

To set up the network interface:

1.Use the NETWORK command to display the current settings (Figure 4–2).

2.Change the controller’s IP address for your network environment: network IP=<new IP address>.

3.Change the netmask of the controller (if needed): network netmask=<new netmask>.

4.Enable the Telnet capability (if needed): network telnet=ON.

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APC 15000 RAID Controller Remote Management and Troubleshooting, Remote Management of the Controller, Network Connection