Enterasys Networks XSR-3020 manual Getting Help

Getting Help

For additional support related to the XSR, contact Enterasys Networks using one of the following methods:

World Wide Web	www.enterasys.com/support/
Phone	1-800-872-8440 (toll-free in U.S. and Canada)
	or 1-978-684-1000
	To find the Enterasys Networks Support toll-free number in your country:
	www.enterasys.com/support/
Internet mail	support@enterasys.com
	To expedite your message, type [xsr] in the subject line.
FTP	ftp://ftp.enterasys.com
Login
	anonymous
Password
	your Email address
Get the latest image and	http://www.enterasys.com/download
Release Notes
Additional documentation	http://www.enterasys.com/support/manuals

To send comments concerning this document to the Technical Publications Department: techpubs@enterasys.com

Please include the document Part Number in your email message.

Before contacting Enterasys Networks for technical support, have the following information ready:

•Your Enterasys Networks service contract number

•A description of the failure

•A description of any action(s) already taken to resolve the problem (for example, changing mode switches or rebooting the unit)

•The serial and revision numbers of any associated Enterasys Networks products in the network

•A description of your network environment (such as layout, cable type, other relevant environmental information)

•Network load and frame size at the time of the problem

•The device history (for example, if you have returned the device before, or if this a recurring problem)

•Any previous Return Material Authorization (RMA) numbers

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