Problem | Solution |
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A system error has | An error condition may have caused your application or the TWAIN |
occurred. | source to stop working correctly. Save any documents in process, close |
| any open applications, and restart Windows: then start your application |
| and try again. |
| Sometimes an error condition may cause the computer to display a |
| message telling you that your scanner is not recognized. If this happens, |
| turn the scanner off and then on again; then restart your computer and |
| try again. |
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Problem | Solution |
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The scanner isn’t | Check if the scanner’s operate light is on. If not, press the Poperate |
ready. | button. Then restart your computer and try scanning again. |
You’re scanning a large | If the image you’re scanning is too large or if your system has a |
image and running out | minimum amount of memory installed, you may run out of memory when |
of system memory. | you scan. You’ll usually get an error message or your system locks up |
| when this happens. Reduce the image size or resolution and try |
| scanning again. If you still can’t scan the image, add more system |
| memory. |
| If you’ve just scanned a large image in your application and then |
| immediately scanned another, the application may not have released |
| the memory allocated for the first image. Close your application, restart |
| it, and try scanning again. If restarting your application doesn’t solve the |
| problem, you may need to reboot your computer. |
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Troubleshooting | Page 86 |
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