Troubleshooting

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fWhen a connection is made using EMP NS Connection, the screen does not refresh when running an Office application.

Check

Remedy

Is the mouse moved continuously?

When you stop moving the mouse cursor, the screen is updated. If the screen does not update quickly, stop

 

moving the mouse cursor.

 

 

fCannot use a PowerPoint file with EMP SlideMaker2

 

 

Check

Remedy

Is a PowerPoint file (.ppt) with a PowerPoint 95/97

EMP SlideMaker 2 does not support PowerPoint 95 or 97. Files created in these versions of PowerPoint must

format being used?

be opened and resaved in PowerPoint 2000 or later. s p.67

 

 

If a PowerPoint file (.ppt) cannot be included in a

Install the JPEG converter. See the Microsoft Office User's Guide for details on installing the JPEG converter.

scenario, or it cannot be displayed as a thumbnail, is

 

the Microsoft Office JPEG converter installed?

 

 

 

fError message when starting up EMP NS Connection

 

 

Check

Remedy

Failed to connect to the projector.

Try to connect again. If it still does not connect, check the network settings on the computer and the network

 

settings for the projector's EasyMP.

 

For details on the network settings to be made on the projector, see the projector User’s Guide.

 

 

The keyword does not match. Check how it is

Check the projector's keyword displayed on the EasyMP screen, and enter the projector's keyword.

displayed by the projector, and enter the correct

 

keyword.

 

 

 

The selected projector is busy. Do you want to

You tried to connect to a projector that is connected to another computer.

continue the connection process?

When the "Yes" button is clicked, it connects to the projector. The connection between the projector and the

 

other computer is cut off.

 

When the "No" button is clicked, it does not connect to the projector.

 

The connection between the projector and the other computer is maintained.

 

 

Failed to reset EMP NS Connection.

Restart EMP NS Connection. If the message still appears, uninstall and then reinstall EMP NS Connection.

 

s p.10

Cannot connect because the keyword was wrong. When connecting to a projector for which a projector keyword has been set, the wrong keyword is entered. Check the keyword that is displayed on the projector's connection standby screen. After the connection is cut off and then reconnected, enter the projector keyword on the keyword entry screen that is displayed.

sp.17