Diagnosing Problems
There are a number of ways to diagnose printer problems:
◗To identify the most common problems, check the printer’s lights; see Checking the Control Panel Lights for details.
◗You can also view the Printer Status window to identify common problems, if you installed Status Monitor 2 with Windows 95, 98, or NT 4.0. For instructions, see Using the Printer Status Window. On a Macintosh, you can check your ink levels using the Status Monitor; see Using the Macintosh Status Monitor for details.
◗To determine whether the problem is caused by the printer itself, run a printer operation check. See Running a Printer Operation Check for instructions.
◗If you see an error message about your printer settings or have problems with color quality, you may need to confirm your Printer ID number. See Confirming the Printer ID Number for details.
◗For the latest information, check the Help programs and the ReadMe files in the EPSON program group or folder.
◗If any of the suggested solutions in this chapter tell you to uninstall and then reinstall your printer software, see Uninstalling Printer Software for instructions.
◗If none of the suggested solutions here solve your problem, contact your EPSON dealer or see Where To Get Help.
Troubleshooting | Page 136 |