The printed image is faint or has gaps
Possible cause | Solution |
The print head nozzles | Clean the print head. See Cleaning the Print Head for instructions. |
are clogged. |
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The Media Type setting doesn’t match the loaded paper.
Make sure the Media Type setting matches the paper you’re using. See Printing from Windows or Printing from a Macintosh for instructions.
The loaded paper is | Remove the paper and reload a new stack with the printable side face |
damaged, old, or dirty. | up. See Media Loading and Handling Guidelines for instructions. |
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The ink cartridges are | Check the B black and A color ink out lights to see which cartridge you |
low on ink. | may need to replace. See Replacing an Ink Cartridge for instructions. |
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The printed image is blurry or smeared | |
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Possible cause | Solution |
The loaded paper is | Remove the paper and reload a new stack with the printable side face |
damaged, old, or dirty. | up. See Media Loading and Handling Guidelines for instructions. |
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The paper thickness | Set the paper thickness lever to the + position to print on envelopes or |
lever is in the wrong | other thick media; set the lever to the 0 position to print on other media |
position. | types. See Envelopes for instructions, then try printing again. |
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The paper is damp or | Remove the paper and reload a new stack with the printable side face |
the printable side is | up. See Media Loading and Handling Guidelines for instructions. |
face down. |
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You loaded special | Follow the special media loading instructions in Media Loading and |
media without a | Handling Guidelines and on the paper packaging for media that require |
support sheet. | support sheets. Also try loading your media one sheet at a time. |
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Troubleshooting | Page 144 |