Paper jams inside the printer

Try this

Then do this

 

 

Turn off your printer, open the cover, and remove all the paper that’s inside, including any little pieces that may have torn off.

Load more paper in the printer, following the instructions in the Start Here card and in Media Loading and Handling Guidelines. If your paper jams frequently, make sure you:

◗Use smooth, high-quality paper, loaded printable side up.

◗Fan the stack and then even the edges before loading it.

◗Load paper beneath the arrow mark on the left edge guide.

◗Adjust the left edge guide to fit the width of your paper.

Paper doesn't eject fully or is wrinkled

Possible cause

Solution

 

 

If the paper doesn’t eject fully, you may have set the wrong paper size.

Press the E load/eject button to eject the paper. Then make sure you select the correct paper size in your printer software. See Selecting Paper Size and Orientation Options for instructions.

If it’s wrinkled when it comes out, the paper may be damp or too thin.

See the specifications in Paper for ranges of paper thicknesses you can print with, as well as environmental requirements for storage.

Troubleshooting

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