Epson 900 7 Troubleshooting, Where to Get Help

7 Troubleshooting

You probably won’t have any problems as you set up and use your ActionNote. If anything out of the ordinary happens, however, see this chapter for help.

Where to Get Help

If you purchased your computer in the United States or Canada, EPSON provides customer support and service through a network of Authorized EPSON Customer Care Centers. EPSON also provides the following services when you dial (800) 922-8911.

Technical information on the installation, configuration, and operation of EPSON products

Assistance in locating your nearest Authorized EPSON Reseller or Customer Care Center

Customer relations

EPSON technical information library fax service

Product literature on current and new products.

Troubleshooting 7-1

Contents

Page Page Important Safety Instructions I m p o r t a n t e s I n s t r u c t i o n s d e S é c u r i t é W i c h t i g e S i c h e r h e i t s c h i n w e i s e mit Page Opening Your Computer Turning the Computer On and Off Checking the Indicator Lights Page Where to Get Help Electronic Support Services System Error Messages Your ActionNote Connecting the CD-ROMDrive . . . B-15 1Getting Started Opening Your Computer Connecting the AC Power Adapter Follow these steps to connect the AC power adapter: 1.Plug the connector into the DC-in port on the back of the computer Turning the Computer On and Off Checking the Indicator Lights Adjusting the Screen Controls Using the ActionPoint Touchpad Learning More About ActionPoint Using the Keyboard Creating Software Diskettes t h e Computer Using the AC Power Adapter Using the Battery Replacing the Battery Page Using Power Management Low Battery Protection Page Using Energy Wisely 3 Getting to Work Using Passwords Entering a Password Using Diskettes Resetting the Computer Working Comfortably 4Caring for Your Computer Protecting the Hard Disk Drive Moving and Storing the Computer Cleaning Your ActionNote 5 Upgrading Internal Components Upgrading the Hard Disk Drive Page Page Replacing a Hard Disk Drive Page Page Removing and Replacing the Keyboard Page Replacing the Keyboard Page Upgrading Your Memory Installing a Memory Module Follow these steps to install the new memory module: Page 6 Customizing Your Computer Customizing Your ActionPoint (continued) Customizing Computer Settings Starting Setup Changing the Settings Setup lets you change or verify the settings listed in the following tables Page The table below lists the page 3 Setup options Customizing Power Management Using Instant On and Saving to Disk Page Using Password Security Setting a Password Deleting or Changing a Password Using Video Drivers and Utilities Using Your Audio Card Page Using Your Infrared Port Page 7 Troubleshooting Where to Get Help BUY EPSON Electronic Support Services port Page Identifying Your System Error Messages Troubleshooting Your ActionNote The Computer Won’t Start The computer won’t start when you press the on/off button Suspend/Resume If you replaced your hard disk drive, make sure you installed it correctly You have trouble running the computer from a battery may The computer doesn’t work properly with the AC power adapter The LCD Screen Is Blank The Computer Locks Up Your Password Isn’t Working Caps You Can’t Access Data on a Diskette The Diskette Drive Isn’t Working You Can’t Access Files on the Hard Disk Drive A PC Card Isn’t Working Page The ActionPoint Isn’t Working Correctly CD\SYNTOUCH INSTALL An External Monitor Is Blank Adjust the brightness and contrast of the monitor screen An External Pointing Device Doesn’t Work Your Printer Isn’t Working The Memory Count Is Incorrect Your Software Isn’t Working Correctly Your Infrared Port Isn’t Communicating Page ASpecifications Controllers Video Chips and Technology 65545 or 65548 video controller; 1MB DRAM; 32-bitVL local bus; Interfaces video programmable, asynchronous 9-pin, D-sub male connector keyboard/mouse Audio Port Connector for ActionPortT M Replicator Connector for security cable Keyboard Mass Storage LCD Screen Setup Program Software Power Sources AC Power Adapters Environmental Requirements Physical Dimensions Index Battery hypercharger/conditioner, B-12–B-14Boot password Brightness Cache, A-1 Calendar, A-1 Caps Lock, indicator light, 1-5 CD-ROMdrive, B-15Charge light Cleaning Page Page Kensington MicroSaver security lock, B-11Keyboard embedded numeric keypad, 1-10 Fn key functions Keypad, embedded LCD screen cleaning drivers and utilities, 6-14 precautions 4-1 resolution, 6-14 specifications A-5 On/off button Opening your computer PC card controller, A-2 indicator light, 1-5problems, 7-12 using B-1 Ports, B-6–B-8enabling Power