Problems and Solutions

Here are some basic troubleshooting tips if you have any problems setting up your printer, installing software, or getting good print quality.

Problems Setting Up the Printer or Installing Its Software

If you installed the ink cartridges and the printer started making noise . . .

■The first time you install ink cartridges, the printer must charge its ink delivery system for a couple minutes. Please

wait until charging is finished (the Ppower light stops flashing) before you turn off the printer. If you turn off the printer while it is charging, it will begin charging again the next time you turn on the printer and use more ink than necessary.

■Make sure the ink cartridge clamps are locked down completely and that no packing material remains in the printer.

If your printer makes noise when you turn it on or after it has been sitting for a while . . .

Your printer is performing routine maintenance.

If you’re having problems installing the printer software . . .

■Carefully follow the instructions for installing the printer software on the Start Here card.

■Make sure your printer is turned on and the printer cable is securely connected to the printer and computer.

■Make sure you’ve closed all other applications, including any screen savers. Then try installing the software again.

If you’re using the parallel port on Windows 95, 98, or NT . . .

For maximum print speeds, ECP/DMA mode on your computer’s parallel port should be enabled. See your computer documentation or contact your computer’s manufacturer for instructions.

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