Problems Getting Good Print Quality

If you see horizontal banding . . .

■Make sure the print head nozzles are not clogged. To clean the print head, see page 48.

■Make sure the Media Type setting matches the paper you loaded. See page 29 for guidelines.

■Make sure the printable side of the paper is face up. It is usually the whiter or shinier side of ink jet paper.

■Make sure the ink cartridges aren’t low on ink. If either ink out light is flashing, replace the ink cartridge; see page 51. If your ink cartridge is more than six months old, you may need to replace it; see page 54.

■Try using Automatic mode. See page 15 (Windows) or page 18 (Macintosh) for instructions.

■Make sure the paper thickness lever is in the 0 position, as shown to the right. Set the thickness lever to the + position when you print on thicker paper or envelopes.

If you see vertical banding . . .

■Make sure the print head nozzles are not clogged. To clean the print head, see page 48.

■Run the Print Head Alignment utility. See page 56 for instructions.

■Check the paper thickness lever position. If it’s in the + position, your printer is set for thicker paper or envelopes and your image may have banding. For most papers, set the paper thickness lever to the 0 position.

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