Problems Getting Good Print Quality

If you see horizontal banding . . .

Make sure the print head nozzles are not clogged. To clean the print head, see page 48.

Make sure the Media Type setting matches the paper you loaded. See page 29 for guidelines.

Make sure the printable side of the paper is face up. It is usually the whiter or shinier side of ink jet paper.

Make sure the ink cartridges aren’t low on ink. If either ink out light is flashing, replace the ink cartridge; see page 51. If your ink cartridge is more than six months old, you may need to replace it; see page 54.

Try using Automatic mode. See page 15 (Windows) or page 18 (Macintosh) for instructions.

Make sure the paper thickness lever is in the 0 position, as shown to the right. Set the thickness lever to the + position when you print on thicker paper or envelopes.

If you see vertical banding . . .

Make sure the print head nozzles are not clogged. To clean the print head, see page 48.

Run the Print Head Alignment utility. See page 56 for instructions.

Check the paper thickness lever position. If it’s in the + position, your printer is set for thicker paper or envelopes and your image may have banding. For most papers, set the paper thickness lever to the 0 position.

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