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Solving Problems | 127
Solving Miscellaneous Printing Problems

If your printouts are not what you expected, try the suggestions below:

Problem Solution
Your print has incorrect or
garbled characters.
◗Make sure your software is installed correctly and the printer is selected in your
application.
◗Clear any stalled print jobs from the Printer Setup Utility.
◗Turn off the printer and computer. Make sure the interface cable is securely
plugged in at both ends.
Your print has incorrect
margins.
◗Check the page size or paper size settings in your application. Make sure they
are within the printer’s printable area.
◗Make sure the Paper Size and Borderless settings in your printer software are
correct for the paper you’re using.
◗Paper is loaded incorrectly. Follow the instructions in Chapter 2 to reload the
paper.
Your image is inverted. ◗Turn off the Flip Horizontal setting in your printer software. See page47
(Macintosh) or page 65 (Windows) for instructions.
Blank paper is printed. ◗Make sure your software is installed correctly and the printer is selected in your
application.
◗Make sure the Paper Size setting in your printer software is correct for the
paper you’re using.
◗Make sure the Paper Source setting in your printer software is correct.
A ruled line on your print
appears to shift. Align the print head as described on page 93.
Color images print in black
only. Make sure Color is selected in your printer software.
The printer continues to
feed paper after you have
cancelled a job.
◗Press the +Cancel/Reset button to clear any print job data in the printer’s
buffer. Then press and hold the +Cancel/Reset button to reset the printer.