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128 | Solving Problems
Solving Paper Problems
If paper feed or paper jam problems occur frequently, try one or more of the
following solutions:
•For heavy or thick media, follow the instructions on page 135 to load
the media correctly in the front slot.
•Make sure the paper is not folded, wrinkled, or damp.
•Make sure the printer’s environment falls within the required
temperature and humidity range (see page 135).
•Make sure the paper is not too thick or too thin. See page 135 for paper
specifications.
•Make sure no foreign objects are inside the paper path.
•Make sure the printer isn’t located in a brightly lit area. The paper
sensors may not operate correctly.
•Make sure the Media Type and Paper Source settings in the printer
software are correct.
•Make sure the platen gap setting is correct for the paper or media you’re
printing on. See page 42 for more information.
•If you’re not using Epson media, make sure you use a paper
configuration to adjust for the paper’s thickness and drying time
(see page 45).
Printing is too slow. ◗Turn on High Speed in your Advanced settings.
◗Choose a lower resolution in your printer software for faster printing.
◗Select Automatic mode and move the slider towards Speed (on the Main tab
in Windows or in the Print Settings section of the Print window in Macintosh).
◗Clear space on your hard drive or run a defragmentation utility.
◗Don’t run too many applications at the same time.
◗Turn off virtual memory.
◗Add RAM to your system.
◗Consider upgrading your system to support a faster connection to the printer,
such as USB 2.0.
Problem Solution