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Epson EMP-7900 Troubleshooting, Using the Help, Problem Solving, • Reading the Indicators, • When the Indicators Provide No Help

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Troubleshooting

This chapter describes how to identify problems and what to do if a problem is found.

Using the Help...................................................	114
Problem Solving................................................	116
• Reading the Indicators......................................................	116
• When the Indicators Provide No Help ............................	119
•Problems relating to images ....................................................	121
•Other problems ........................................................................	126
•Problems Relating to Networks and EasyMP..........................	128

Contents

Page Features of the Projector Features of the Projector Versatile interface Contents Contents Advanced Operations Troubleshooting Appendices Before Using the Projector Part Names and Functions • Using the Remote Control and Remote • Using the Remote Control to Operate the Mouse Part Names and Functions Front/Top/Side Base Rear Control Panel Remote Control Input/Output Ports (EMP-7900) Input/Output Ports (EMP-7950) Before Using the Remote Control Inserting the Batteries Using the Remote Control and Remote Operating Range Remote Operating Range See "Appendices: Optional Accessories and Consumables"p.151 Installation Setting Up the Projector Screen Size and Projection Distance Inserting and Removing Cards (EMP-7950only) Installation Removal Access Lamp Statuses Connecting to a Computer Eligible Computers Projecting Images from the Computer If the Monitor Port is a Digital RGB Port Use whichever starting projection. p.37 Using the Remote Control to Operate the Mouse Pointer (Wireless Mouse Function) Moving the mouse pointer Left click Right click Drag and drop ·While a configuration menu is being displayed Connecting an External Monitor Connecting to a Video Source Projecting Composite Videog Images Projecting S-VideoImages Projecting Component Video Images Projecting RGB Video Images Playing Sound from the Video Equipment •You can adjust the volume after projection has started. p.57 Playing Sound from External Speakers Connecting USB Devices Disconnecting a USB Device from the Projector Basic Operations • Selecting an Image Source While Viewing Projected • Projecting Easy-to-seeImages Without a Screen • Selecting the Projection Quality Turning the Projector On Connecting the Power Cable Turning the Power On and Projecting Images If more than one external device is connected to the projector, use the remote control or projector control panel buttons to select the image source to be projected while referring to the following table Selecting an Image Source While Viewing Projected Images (Preview Function) Tilt the [ ] button to select the images to be projected Press the [Enter] button Turning the Projector Off Page Adjusting the Screen Image Focusing the Screen Images (Focus Adjustment) Adjusting the Image Size (Zoom Function) Adjusting the Image Angle Adjusting the Feets distortion. p.45 Manually Correcting Keystone Distortion The "Auto Keystone Automatic keystone correction •"H-Keystone"and "Height" cannot be used at the same time images if necessary. p.42 •If the text part of the image is blurred after keystone correction is Vertical correction and horizontal correction p.49 select "H/V-Keystone"and then make the correction. p.85 Height Correction Press the [Menu] button on either the remote control or the projector's control panel. Then select "Height from the "H/V-Keystone" sub-itemof the "Keystone command in the "Setting" menu When carrying out "Quick Corner" correction, select "Quick Corner and then make the correction. p.85 Press the [ ], [ ], [ ] or [ ] button on the Press the [Auto/Enter] button on the projector's control panel and then select the corner to be Press the [ ], [ ], [ ] and [ ] buttons on the remote control to correct the angle position button on either the remote control or the projector's ·Is the projection distance appropriate for the size of the projection screen? p.16 Adjusting the Image Quality Projecting Easy-to-seeImages Without a Screen (Wall Shot) To change the status, press the [Wall Shot] button while the status is being displayed on the screen Once the measurement is finished and colour correction is complete, the images will be projected in the corrected condition Adjusting Computer Images While holding down the [Shift] button on the projector's Adjusting the Tracking control panel, press the [ ] button Adjusting the Sync It may also be possible to fix flickering and fuzziness by contrast Selecting the Projection Quality (Colour Mode Selection) Adjusting the Volume Preventing theft (Password Protect) When Password Protect is enabled Preventing theft (Password Protect) When "User ’s Logo Protect" is enabled (ON) Setting Password Protect Turn "User ’s Logo Protect" on Advanced Operations Network (for the EMP-7900) • Problem Reporting Using the Mail Notification Functions for Enhancing Projection A/V Mute Function Freeze Function E-ZoomFunction P in P (Picture in Picture) Function Tilt the [ ] button on the remote control to change the position of the sub-screen Press the [E-Zoom]button on the remote control to change the size of the sub-screento one of five available sizes Effect Function Drawing Straight and Curved Lines Set the starting point for the line Set the ending point for the line Preset Function Select a number (1 –10)for saving the settings Press the [Enter] button on the remote control or the [Auto/Enter] button on the projector's control panel to save the "Video" menu settings Changing the Resize/Aspect Ratio If the input resolution is the same as the panel resolution (1024 Projecting Wide-screenImages from Video Equipment For SDTVg Projector ID/Remote Control ID –9) Operation Button Lock Function Using the Configuration Menu Functions [ ]: Select [ ]: Enter [Menu]: Exit List of Functions Page Page Page Page "Audio" Menu The "Audio" menu settings are saved individually for each input signal source "Effect" Menu "Setting" Menu H/V-Keystone p.47 Quick Corner p.49 Page Page "User's Logo" Menu "Advanced1" Menu Page Page "Advanced2" Menu Page "About" Menu "Reset All" Menu Using the Configuration Menus Select a setting value •Sub-menuitems which cause another sub-menuto be displayed •Refer to "List of Functions" for details on the functions of each menu item. p.78 Select other menu items in the same way Available Network Functions for the EMP-7900 Compatible Computers Installing and Uninstalling the Projector Software Check the setup details and then click the "Install Uninstalling the software Network Cable Connections Projector Connection Settings Press the [Num] button on the remote control to enter numbers Once the settings have been made, press the [Menu] button to close the configuration menu settings.p.104 Problem Reporting Using the Mail Notification Function Connection of the projector will start, and the following Setup for Network Projector window will be displayed Once the network settings for the projector have been completed, click [Mail Notification Setting] and make the settings for mail notification such as the Once the mail notification settings have been completed, click [OK] The display will return to the Setup for Network Projector window, so click [Set] When the setting finished window appears, click If a Problem Notification is Sent By Mail Connecting Manually Start EMP NetworkManager Double-click[Projector address selection] in the projector list display area The following IP Address Setup window will be displayed Sharing EMP Monitor settings The projectors that have been recorded will be displayed in the projector list display area Centralised Control using EMP Monitor Click [Auto detect] Select the projector to be monitored or controlled and then click [Add] If there are other projectors that you would like to monitor that need to be added, repeat step Page The power for all registered projectors can be turned on and off at the same time, and the input signal for all projectors can also be selected at the same time Select the projectors for which the operation is to be carried out and then click the desired operation To close EMP Monitor, select [Exit] from the [File] menu, or click ] in the top-rightcorner of the window Troubleshooting Using the Help Using the Help Repeat steps 2 and 3 to proceed through the menu to more detailed items If the Help function does not provide a solution to the problem, refer to "Problem Solving". p.116 Problem Solving Reading the Indicators Problem Solving Page When the Indicators Provide No Help For EMP-7950only Problems relating to images Was the [Power] button pressed Is the A/V Mute function active Has "No-Signal Does the mode match the frequency and resolution of the image signals Are the cables connected correctly Has the correct video input port been selected Has the focus been adjusted correctly Is the lens cover still attached Is the projector at the correct distance Is the keystone adjustment value too large Has condensation formed on the lens Is the image in real display Is the aspect ratio setting correct Is the image still being enlarged by the E-Zoomfunction Has the "Position" setting been adjusted Do the input signal settings match the signals from the connected device Has the image brightness been adjusted Has the image contrastg been adjusted Has the colour been adjusted correctly Have the image brightness and luminance been adjusted correctly Is the lamp due for replacement Other problems Is the audio source connected correctly Is the [R/C] switch at the "ON" position Is the remote control light-emittingarea facing towards the remote control light receiving area when it is operated Is the remote control too far from the Problems Relating to Networks and EasyMP Is the wireless or wired LAN card inserted For the EMP-7950 Is the network cable connected correctly When using the EMP-7950 correct Has EMP Monitor function been correctly installed to the computer Have all projectors that are to be monitored and controlled been registered in the Has the person making the presentation left the meeting room without closing the Is the access lamp of the wireless LAN card that is inserted into the projector lit green Is the projector displaying the EasyMP Is the wireless LAN setting for the computer set to When connected to a wireless LAN in easy connection mode Is the DHCPg function of the wired LAN set to Is the ESSIDg setting correct Has an identical WEPg key been set Are the connection refusal functions of the access point, such as the MAC address Are you using DHCPg when in wireless LAN access point mode or wired LAN connection mode Was EMP NS Connection started or was the resolution or number of colours changed Have you been moving the mouse constantly Are you trying to use a PowerPoint (.ppt) file created in the PowerPoint 95/97 format When PowerPoint files (.ppt) cannot be pasted into a scenario, or thumbnails cannot be Incorrect keyword. Enter the keyword displayed on the projector Select a projector from the list The selected projector is in use. Continue to connect There is a projector not responding Enter the keyword displayed on the projector Cannot find a projector of the specified IP address Image transfer slows if PC resolution is higher **.SIT already registered (** is the scenario file name.) Not enough disk space ** contains an invalid path (** is the path name containing the scenario The password is incorrect Cannot connect to the projector of the IP addressg entered Appendices Appearance Maintenance Cleaning Replacing Consumables Page Wait until the lamp has cooled down, and then Loosen the two lamp fixing screws remove the lamp cover from the base of the projector Take out the old lamp Install the new lamp Install the lamp cover •Spare lamps are provided with spare air filters. The air filters should also be replaced when the lamp is replaced.p.146 Resetting the Lamp Operating Time Connect the power cable, turn on the projector's power, and then press the [Menu] button on the Select "Reset Lamp Timer" from the "About" menu and then press the [Enter] button on the remote control or the [Auto/Enter] button on the projector's control panel Select "Yes" and then press the [Enter] button on the Page Saving a User's Logo The image to be recorded and a selection marquee box will be displayed, so move the marquee box to select the part of the image to use User's logos can be saved at up to 480 ⋅ 360 dots in size Select "Yes" at the confirmation screen, and then Page Optional Accessories and Consumables Glossary Glossary Page Page List of ESC/VP21 Commands Command List Communication Protocol Cable Layouts USB Connection Setup List of Supported Monitor Displays Specifications Specifications Appearance