Appendix C

Problem Solving and Maintenance

This appendix presents solutions for possible problems, explanations of the FX’s advanced features, tips on maintaining and transporting your printer, and instructions on replacing the print head.

General Troubleshooting

Problem

Recommendation

Printer does not print

Make sure that the printer is turned on

 

and is on line. Both the POWER and

 

ON LINE lights should be on.

 

Make sure that the printer and computer

 

 

are connected. Be certain you are using

 

the correct cable.

 

Make sure the printer is connected to

 

only one interface.

 

If the program you are using allows you

 

to choose between screen output and

 

printer output, see that you have selected

 

printer output.

 

If the printer still does not print, try the

 

 

 

self test procedure (see Chapter 1). If the

 

self test works correctly, the printer is all

 

right, and the problem lies elsewhere. If

 

the self test doesn’t work, contact your

 

dealer.

 

 

Problem Solving and Maintenance

C-1