Problem

Recommendation

 

Printing is patchy, faint,

Check that the ribbon is seated correctly.

 

uneven, or intermrttent

Check that the ribbon moves freely in the

 

 

 

 

 

 

cartridge.

 

 

 

If you have been using the ribbon for a

 

 

 

long time or for a large amount of

 

 

 

printing, it may need to be replaced.

 

 

 

It is also possible for the print head to

 

 

 

wear out if the printer is used frequently

 

 

 

and for long periods at a time. See page

 

 

 

C-6 for instructions on replacing the print

 

 

 

head.

 

 

 

 

 

All the text is printed

This can usually be corrected by

 

on the same line or

changing the setting of DIP switch 2-4. If

 

text is printed with an

that does not solve the problem, you may

 

 

extra blank line between

need a different cable.

 

 

 

 

 

 

Some of the characters

If they are international characters,

 

 

printed do not match

check the settings of DIP switches 1-6 to

 

 

those in the file

1-8. If they are graphics characters, see

 

 

 

that your software is correctly installed

 

 

 

and that you have correctly set DIP

 

 

 

switches 1-3 and 1-4.

 

 

 

 

 

 

Paper feeding problems

See Chapter 2 for specific instructions on

 

 

 

loading paper.

 

 

 

 

 

Regular gaps appear in printouts

Check the settings of DIP switches 2-1 and 2-3 to ensure that you’ve selected the correct paper size and that skip-over- perforation is OFF:

Self test pattern

If the test pattern did not print as shown

 

is garbled

in Chapter 1, the printer is faulty Refer

 

the problem to your dealer. If the pattern

 

is printed but is patchy or faint, check

 

that the ribbon is installed correctly.

 

 

 

 

Turn the printer off and see that it is not

 

out of paper and that the paper is loaded

 

correctly. Then turn the printer back on

 

and try again. If the printer beeps and

 

does not print again, take it to a qualified

 

service person.
C-2

Problem Solving and Maintenance