Customer Support

Contacting Customer Support

If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. Check your Pan-European Warranty Document for information on how to contact EPSON Customer support. They will be able to help you much more quickly if you give them the following information:

❏Product serial number(The serial number label is usually on the back of the product.)❏Product model❏Product software version(Click About, Version Info, or similar button in the product software.)❏Brand and model of your computer❏Your computer operating system name and version

❏Names and versions of the software applications you normally use with your product

Technical Support Web Site

Go to http://www.epson.com and select the Support section of your local EPSON web site for the latest drivers, FAQs, manuals and other downloadables.

Epson's Technical Support Web Site provides help with problems that cannot be solved using the troubleshooting information in your printer documentation.

Product Specifications

Electrical

120V Model

 

 

 

Input voltage

100 to 120V

range

 

 

 

Rated frequency

50 to 60 Hz

range

 

 

 

Power

Approx. 25 W (Standalone copying

consumption

ISO10561 Letter pattern)

 

Approx. 2.5 W in sleep mode

 

Approx. 12.5 W in low power mode

 

Approx. 0.2 W in powered off mode

 

 

220-240V Model

 

 

 

Input voltage

220 to 240V

range

 

 

 

Rated frequency

50 to 60 Hz

range

 

 

 

Power

Approx. 25 W (Standalone copying

consumption

ISO10561 Letter pattern)

 

Approx. 2.5 W in sleep mode

 

Approx. 12.5 W in low power mode

 

Approx. 0.4 W in powered off mode

 

 

Note:

Check the label on the back of this product for the voltage information.

Environmental

Temperature

Operation:10 to 35°C (50 to 95°F)

 

 

Mechanical

Paper path

Sheet feeder, front and back entry

 

 

Sheet feeder

Front:

capacity

About 150 sheets at 64 g/m² (17 lb)

 

paper

 

back:

 

About 120 sheets at 64 g/m² (17 lb)

 

paper

 

 

Dimensions

450 mm ⋅ 418 mm ⋅ 236 mm

 

(W ⋅ D ⋅ H, not including rubber feet

 

and loading tray)

 

 

Weight

Approx. 12.9 kg (28.4 lb)

 

 

Printing

Printing method

On-demand ink jet

 

 

Nozzle

Monochrome (black) 180 nozzles

configuration

Color (cyan, magenta, yellow, light

 

 

cyan, light magenta) 900 nozzles (180

 

nozzles per color ⋅ 5)

 

 

46Customer Support