Problems with printing

If you cannot get the printer to print, first check that paper is loaded in the printer. Then check that the printer is plugged into a working electrical outlet that is not controlled by a switch or timer. Verify that the interface cable is securely connected to the printer and computer.

After you have done all this, see the following specific problems.

Printing has stopped and the Pause light is on.

Printing is temporarily suspended. Press the Pause button to continue.

Printing has stopped but the Pause light is off.

One or both ink cartridges may be empty or too old. A cartridge is too old if it has been used longer than six months or beyond the date on its packaging. First clean the print heads as described earlier in this chapter. If this does not solve the problem, replace the ink cartridges.

The peripheral cable between the printer and Macintosh might not meet the specifications for the printer or computer.

Turn off the printer and perform a self test as described in Chapter 1. If the self test does not print, the problem is with the printer. If the self test prints correctly, the problem is probably with your software.

The No Ink Cartridge light is on, and the printer does not print.

One or both ink cartridges are not installed. Install both ink cartridges.

4-10Maintenance and Troubleshooting