Epson Z8050WNL Where to Get Help

Where to Get Help 116

Where to Get Help

Epson provides these technical support services:

Internet Support

Visit Epson’s support website at www.epson.com/support and select

your product for solutions to common problems. You can download

utilities and documentation, get FAQs and troubleshooting advice, or

e-mail Epson with your questions.

Speak to a Support Representative

To use the Epson PrivateLine Support service, call (800) 637-7661 and

enter the PIN on the included Epson PrivateLine Support card. This is

the fastest way of speaking to a live representative, and it’s free. This

service is available 6 AM to 6 PM, Pacific Time, Monday through Friday,

for the duration of your warranty period.

You may also speak with a projector support specialist by dialing one of

these numbers:

•U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday through

Friday.

•Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through

Friday.

Days and hours of support are subject to change without notice. Toll or

long distance charges may apply.

Before you call for support, please have the following information ready:

•Product name (PowerLite Pro Z8000WUNL or PowerLite Pro

Z8050WNL)

•Product serial number (located on the projector)

•Proof of purchase (such as a store receipt) and date of purchase

•Computer or video configuration

•Description of the problem

Purchase Supplies and Accessories

You can purchase screens and other accessories from an Epson

authorized reseller. To find the nearest reseller, call 800-GO-EPSON

(800-463-7766). Or you can purchase online at www.epsonstore.com

(U.S. sales) or www.epson.ca (Canadian sales).

Contents

Main Notations Used in This Guide Contents Notations Used in This Guide Introduction Useful Functions Configuration Menu Troubleshooting Appendix Page Page About Your Documentation Ease of use when installed on a ceiling mount Centered lens Equipped with electric lens shift, zoom and focus functions Six optional lenses are available Horizontal and vertical installation possible Reliability you can depend on Large Projection Area and Precise Colors Enhanced security functions Easy to handle Using the projector over a network (PowerLite Pro Z8050WNL only) Front/Top The illustration shows the projector with a standard zoom lens (not included) installed. Page Interface Rear Page Remote Control Page Page Unpacking the Projector Page PowerLite Pro Z8000WUNL, 16:10 image, Wide zoom lens (ELPLW04) PowerLite Pro Z8000WUNL, 16:10 image, Standard zoom lens (ELPLS04) PowerLite Pro Z8000WUNL, 16:10 image, Middle throw zoom lens 1 (ELPLM06) PowerLite Pro Z8000WUNL, 16:10 image, Middle throw zoom lens 2 (ELPLM07) PowerLite Pro Z8000WUNL, 16:10 image, Long throw zoom lens (ELPLL07) PowerLite Pro Z8050WNL, 16:10 image, Rear projection wide lens (ELPLR04) PowerLite Pro Z8050WNL, 16:10 image, Wide zoom lens (ELPLW04) PowerLite Pro Z8050WNL, 16:10 image, Standard zoom lens (ELPLS04) PowerLite Pro Z8050WNL, 16:10 image, Middle throw zoom lens 1 (ELPLM06) PowerLite Pro Z8050WNL, 16:10 image, Middle throw zoom lens 2 (ELPLM07) PowerLite Pro Z8050WNL, 16:10 image, Long throw zoom lens (ELPLL07) Removing and Attaching the Interface Cover Connecting the Projector to Your Equipment Connecting to a Computer Connecting to the VGA Port A B Connecting to the BNC Ports A B Page Page Page Page Page Page Page Page Page Page Page C D E F Changing the Projected Image Automatically Detect Input Signal and Change the Projected Image (Source Search) Changing the Projected Image Switch to the target image using the Remote Control Selecting the Projection Quality (Selecting Color Mode) Setting the Auto Iris A B C Hiding the Image Temporarily (Shutter) Freezing the Image (Freeze) Changing the Aspect Ratio Changing methods Changing the Aspect for video equipment images Changing the Aspect for computer images Page Page Pointer Function (Pointer) A B Page C Limitation of the Number of the Target Projectors when Using Multiple Projectors 55 Page Limitation of the Number of the Target Projectors when Using Multiple Projectors 57 Setting the Remote Control ID A B Correcting Color for Multiple Projectors (Multi-Screen Color Adjustment) 58 Summary of Correction Procedure Correction Method A B C D Page Managing Users (Password Protect) Type of Password Protect Setting Password Protect A B C D E Entering the Password Restricting Button Operation Setting Control Panel Lock A B C Lens Operation Lock A B Theft Deterrent Lock Installing the wire lock Page Using the Configuration Menu Image Menu Page Signal Menu Page Settings Menu Page Extended Menu Page Network Menu (PowerLite Pro Z8000WUNL) For information on the PowerLite Pro Z8050WNL Network menu, see sp.78. Page Page Network Menu (PowerLite Pro Z8050WNL) Page Page Soft keyboard operations Basic Menu Wireless LAN Menu (only when the optional Wireless 802.11a/b/g Module is installed) Page Security menu (Only available when the optional Wireless 802.11a/b/g/ Module is installed) Type of security Type of certificate that can be registered (when EAP-TLS is selected) When WEP is selected When WPA-PSK (TKIP) or WPA2-PSK (AES) are selected When EAP-TLS is selected Wired LAN Menu Mail Menu Others Menu Page Info Menu (Display Only) Reset Menu Projector Menu and Options List Page Page Page Using the Help Screen C Page Reading the Indicators These indicators indicate the operating status of the projector. t Indicator is lit or flashing red Page m o n Indicator is flashing or lit : Lit : Flashing : Off : Varies according to the projector status Page When the Indicators Provide No Help Problems when projection starts Other problems Problems relating to images No images appear Moving images are not displayed Projection stops automatically The message "Not supported" is displayed. "No Signal" is displayed. Images are fuzzy or out of focus Interference or distortion appear in images The image is truncated (large) or small, or the aspect is not suitable Image colors are not right Images appear dark Problems when projection starts No power supplied Other problems The Remote Control does not work Nothing appears on the external monitor Page Where to Get Help Internet Support Speak to a Support Representative Purchase Supplies and Accessories Page Installation Methods Page Cleaning Cleaning the Projector's Surface Cleaning the Lens Cleaning the Air filter Page Page Replacing the Remote Control Batteries A B C Replacing the Lamp Lamp replacement period How to replace the lamp A B C D E Resetting the Lamp Hours Replacing the Air Filter Air filter replacement period A B Page Optional Accessories and Consumables Optional accessories Consumables Notes on Transportation Moving Nearby When Transporting Preparing packaging Notes when packing and transporting A B C Page Connection Setup Method A Page Page Page Page Connecting a LAN Cable Connecting to an external monitor Removing and Attaching the Projector Lens Unit A Removing B Page Page Removing and Attaching the Projector Lens Unit D Page Reading Problem Mail Notification Function ESC/VP21 Commands Command List ESC/VP21 Commands Cable Layouts Serial Connection Communications protocol About PJLink Supported Monitor Displays for PowerLite Pro Z8000WUNL Computer signals (analog RGB) Component Video Page Input signal from the HDMI/DVI-D input port Supported Monitor Displays for PowerLite Pro Z8050WNL Computer signals (analog RGB) Component Video Composite Video/S-Video Input signal from the HDMI/DVI-D input port Projector General Specifications Page Connectors Page Software System Requirements The software supplied with the projector runs on computers that meet the following requirements. Appearance Page Glossary Page Copyright Notice Trademarks Important Safety Instructions Page Page FCC Compliance Statement For United States Users