Troubleshooting

In case you experience any problem with this unit, please take the time to look through this chart and see if you can solve the problem yourself before you call your dealer.

No power

eCheck the connection to the AC power supply. Check and make sure the AC source is not a switched outlet and that, if it is, the switch is turned on. Make sure there is power to the AC outlet by plugging another item such as a lamp or fan.

ePress the POWER switch of the power supply unit to turn it on.

eCheck the connection between the power supply unit and the main unit.

Remote control doesn’t work.

ePress the POWER switch of the power supply unit to turn it on.

eIf the batteries are dead, change the batteries.

eUse the remote control unit within the usable range (7m / 23ft) and make sure it is pointed at the front panel.

eClear obstacles between the remote control unit and the main unit.

eIf a strong light is near the unit, turn it off.

Severe hum or noise is heard.

ePlace the unit as far away from a TV as possible.

eMake sure the line cords and speaker cables are as far away from the AC supply as possible. Whenever possible use a common AC power source for all components

Cannot play.

eReload the disc with the label side UP.

eThis unit cannot play discs such as CD-ROMs. Use only playable discs (see page 17).

eIf the disc is dirty, clean the surface of the disc.

eMake sure a blank disc has not been loaded. Load a prerecorded disc.

eIf the unit is cold and condensation may have occurred, leave the unit for one or two hours with the power turned on (see page 5).

eIf another operation is still in process, wait a moment and try again.

Sound skips.

ePlace the unit on a stable place to avoid vibration and shock. eIf the disc is dirty, clean the surface of the disc.

eDon’t use scratched, damaged or warped discs.

No sound from speakers.

eCheck the connection to the D/A converter, amplifier and speakers.

eCheck the operation of the D/A converter and the amplifier. eWhen the D/A converter is connected via the DIGITAL OUT (NORMAL) terminal, set the D-OUT Norm setting to “ON”

(see page 28).

No multi-channel audio output

eThe ES-LINK compatible D/A converter D-01, or an IEEE1394 (i.LINK S400 (AUDIO)) compatible D/A converter is necessary in order to output digital surround sound from SACD discs.

eSet the 2ch/Multi setting to “Multi-Channel”, or use the 2CH/MULTI button of the remote control unit to change the settings (see page 23, 28).

The WORD indicator blinks.

eThe word sync mode is selected, but there is no clock source. Turn the word sync mode off (see page 25).

eNo word clock is being received. Check cables, connections, and settings of the clock generator.

The display shows “No Word!”

eThe word sync mode is selected, but there is no clock source. Turn the word sync mode off (see page 25).

eNo word clock is being received. Check cables, connections, and settings of the clock generator.

The display shows “Word Error”

eInvalid word sync signal is received. Check the setting of the clock generator.

The display shows “WRD UNLOCK!”

eCannot lock the word sync signal. If “Rb IN” is selected, select “IN”.

The display shows “TRAY ERR!”

eClear obstacles in front of the disc tray, and press the OPEN/CLOSE button.

If normal operation cannot be recovered, unplug the power cord from the outlet and plug it in again. This resets the internal micro-computer which can be disturbed during electrical storms, power interruptions, et cetera.

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