Troubleshooting
Troubleshooting chart
53
Problem | Possible causes | What to do |
The cooktop cannot be | No power. | Make sure the cooker is |
turned on. |
| connected to the power supply |
|
| and that it is switched on at the |
|
| wall. Check whether there is |
|
| a power outage in your home |
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| or area. If you’ve checked |
|
| everything and the problem |
|
| persists, call your Authorised |
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| Service Centre or Customer |
|
| Care. |
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|
The glass is being | Use cookware with flat and | |
scratched. |
| smooth bases. See ‘Choosing |
|
| the right cookware’. |
| Unsuitable, abrasive scourer or | See ‘Care and cleaning’. |
| cleaning products being used. |
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|
Some pans make | This may be caused by the | This is normal for induction |
crackling or clicking | construction of your cookware | cookware and does not indicate |
noises. | (layers of different metals | a fault. |
| vibrating differently). |
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The cooktop makes a low | This is caused by the technology | This is normal, but the |
humming noise when | of induction cooking. | noise should quieten down |
used on a high heat |
| or disappear completely |
setting (especially |
| when you decrease the |
PowerBoost). |
| heat setting. |
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|
Fan noise coming from | A cooling fan built into | This is normal and needs |
the cooktop. | your cooktop has come on | no action. Do not switch |
| to prevent the electronics | the power to the cooktop |
| from overheating. It may | off at the wall while the |
| continue to run even after | fan is running. |
| you’ve turned the cooktop |
|
| off. |
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