Service and Assistance

Before calling for service, please check the “Troubleshooting Tips” section on pages 40 and 41. This may help you to find the answer to your problem, avoid unnecessary service calls, and save you the cost of a service call if the problem is not due to the product itself. If you have checked the “Basic Troubleshooting” section and still need help, it is available as follows:

You can find the name of your local Authorized Service Provider by visiting our web site at www.friedrich.com.

If you require further assistance

You can call the Technical Assistance Center at 1-800-541-6645.

Before calling, please make sure that you have the complete model and serial number, and date of purchase of your equipment available. By providing us with this information, we will be better able to assist you.

Our specialists are able to assist you with:

uSpecifications and Features of our equipment.

uReferrals to dealers, and distributors.

uUse and Care Information.

uRecommended maintenance procedures.

uInstallation information.

uReferrals to Authorized Service Providers and Parts depots.

Available Accessories

DC-2 Drain Kit – Part No. 01900235

In some installations, excess condensate water caused by extremely humid conditions, may result in an undesirable water drip such as on a patio or over an entryway. MODEL DC-2 DRAIN KIT (Part No. 01900-235) can be installed to drain excess condensation to an alternate location.

Carbon Filter Kits

The kits vary depending on the chassis size (small, medium, large). Each kit contains three (3) filters.

WCFS – Carbon filter kit for small chassis models.

WCFM – Carbon filter kit for medium chassis models.

WCFL – Carbon filter kit for large chassis models.

FriedrichLink™

KWIFI - FriedrichLink™ Adaptor Accessory for wireless control and additional programming options.

Window Installation Kits (Standard in Kühl Models without Heat)

KWIKS – For all ES and YS models. KWIKM – For all EM and YM models. KWIKL – For all EL and YL models.

See www.friedrich.com for additional accessories for your unit.

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Friedrich SM18N30* If you require further assistance, Our specialists are able to assist you with, DC-2 Drain Kit Part No

SM18N30*, SS10N10*, SS15N30*, SS12N10*, SS14N10* specifications

Friedrich air conditioners, particularly models SS14N10*, SS12N10*, SS15N30*, SS10N10*, and SM18N30*, are renowned for their reliable performance, innovative technologies, and user-friendly features. Designed for both residential and commercial use, these units stand out due to their energy efficiency, advanced cooling capabilities, and versatile operation.

One of the standout features across these models is their energy efficiency. Equipped with high SEER (Seasonal Energy Efficiency Ratio) ratings, they help users save on energy costs while reducing their carbon footprint. Specifically, the SS14N10* and SS12N10* models excel in cooling efficiency, ensuring that the spaces they occupy remain comfortably cool even in the hottest conditions. This not only contributes to lower energy bills but also promotes environmental sustainability.

The cooling technologies integrated into these units include advanced inverter technology. This feature allows the compressor to adjust its speed according to the cooling demand of a room. As a result, these air conditioners maintain desired temperatures with minimal fluctuations, ensuring optimal comfort and significant energy savings. Models like SS15N30* and SM18N30* are particularly stellar in maintaining efficiency even during peak usage hours.

Moreover, these air conditioners are equipped with multi-stage filtration systems that enhance indoor air quality. The filters effectively capture dust, allergens, and other pollutants, resulting in cleaner and healthier air for occupants. This is especially important for individuals with allergies or respiratory issues.

User-friendly controls add another layer of convenience. Many models incorporate smart technology allowing users to control the units via mobile apps or home automation systems. This feature enables remote operation, scheduling, and real-time monitoring, making it easier to manage climate conditions effectively.

In terms of design, models like SS10N10* prioritize aesthetics without compromising functionality. They feature sleek, modern designs that seamlessly integrate into various decors, whether in a home or an office. Additionally, quiet operation technology reduces noise levels during functionality, enhancing comfort, particularly in bedrooms or quiet office environments.

Overall, Friedrich’s SS14N10*, SS12N10*, SS15N30*, SS10N10*, and SM18N30* models embody the brand's commitment to innovation and customer satisfaction. Their blend of energy efficiency, advanced cooling technology, air quality enhancement, and smart controls positions them as leaders in the air conditioning market, catering to diverse cooling needs while promoting a sustainable future.