Troubleshooting and tips
Help if problems occur
Should you at any time have a problem with your computer that you can’t solve yourself, in many cases you can quickly solve it by using the SystemDiagnostics program which is
The SystemDiagnostics program is already installed on devices which were delivered with a Windows operating system.
►To start the SystemDiagnostics program, click on Startsymbol - Program - Fujitsu - SystemDiagnostics.
►If a problem is found during a test run, the SystemDiagnostics program outputs a code (e.g.
►Make a note of the output DIFS code and the identity number of your device. The identity number can be found on the type rating plate on the back of the casing.
►For further clarification of the problem, contact the Service Desk for your country (see the Service Desk list or visit the Internet at "http://ts.fujitsu.com/support/servicedesk.html"). When you do this, please have ready the identity number and serial number of your system and the DIFS code.
Restoring the hard disk contents under Windows
You can use the "Windows Recovery CD" (optionally available) and the "Drivers & Utilities CD/DVD" to reinstall the operating system.
The instructions are provided on the case of the Recovery CD.
During the reinstall process your personal files and any installed programs will be deleted. We advise you to backup your files to an external hard drive, or CD / DVD disk before you start.
►Switch the notebook on.
The following display briefly appears on the screen during
<ESC>Diagnostic screen <F12>Boot Menu <F2>BIOS Setup
►When this message appears, press the function key F12 .
►Insert the "Windows Recovery CD" into the optical drive.
►Select
►Follow the instructions on the screen.
After the installation you must install all the drivers again. Some installed hardware components will not be correctly supported until this has been done.
►Insert the "Drivers & Utilities" CD/DVD into the optical drive. The CD starts automatically.
►Click on the Desk Update button.
►Select Automatic driver installation (Express) and click on Start installation.
►Follow the instructions on the screen.
►Restart your notebook when the driver installation is completed.
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