Fujitsu DL7400 TROUBLE-SHOOTING

CHAPTER 7 TROUBLE-SHOOTING

TROUBLE-SHOOTING

Your printer is extremely reliable, but occasional

problems may occur. You can solve many of

these problems yourself, using this chapter.

If you encounter problems that you cannot resolve,

contact your dealer for assistance.

This chapter is organized as follows:

• Solving problems

• Diagnostic functions

• Getting help

The tables in this section describe common printer problems and their

solutions. The following types of problems are considered:

SOLVING

PROBLEMS

• Print quality problems

• Paper handling problems

• Operating problems

• Printer failures

Print Quality Problems

Poor print quality or other printing problems are often caused by

incorrect printer setup or incorrect software settings. A gradual decrease

in print quality usually indicates a worn ribbon. Table 7.1 identifies

common print quality problems and suggests solutions.

User's Manual 7-1

Contents

Main Page Page IMPORTANT NOTE TO USERS Using This Product in High-risk Situations Federal Communications Commission Radio Frequency Interference Statement for United States Users Notice for Canadian Users Notice for German Users Bescheinigung des Herstellers/Importeurs Energy Saving CE Declaration TRADEMARK ACKNOWLEDGEMENT ABOUT THIS MANUAL PRINTER MODELS AND OPTIONS ORGANIZATION CONVENTIONS For Experienced Users: WARNING CAUTION Notes on Safety WARNING Page Page Page Page Page TABLE OF CONTENTS CHAPTER 1 INTRODUCTION ...................................................................... 1-1 CHAPTER 3 PAPER HANDLING.................................................................. 3-1 CHAPTER 5 USING SETUP MODE ..............................................................5-1 CHAPTER 6 MAINTENANCE ....................................................................... 6-1 CHAPTER 7 TROUBLE-SHOOTING ............................................................ 7-1 CHAPTER 8 INSTALLING OPTIONS ........................................................... 8-1 APPENDIX A SUPPLIES AND OPTIONS ......................................................A-1 APPENDIX B PRINTER AND PAPER SPECIFICATIONS .............................B-1 APPENDIX C COMMAND SETS.................................................................... C-1 APPENDIX D INTERFACE INFORMATION................................................... D-1 APPENDIX E CHARACTER SETS .................................................................E-1 Q QUICK REFERENCE Control panel Page Page Page INTRODUCTION FEATURES MODELS Page Page SETTING UP SELECTING A GOOD LOCATION UNPACKING THE PRINTER Printer Power cord Ribbon cartridge CD-ROM Quick Guide Paper table Page Checking Options and Supplies ASSEMBLING THE PRINTER Setting the paper table Handling the paper table Normal mode 1 2 Installing the Ribbon cartridge Page Selecting the Tractor Unit Position Mounting and removing the tractor unit Tractor unit at the front Tractor unit at the rear Page Page CONNECTING THE POWER CORD TESTING THE PRINTER (OFFLINE) Loading Paper for the Self-Test Printing the Self-Test Page Page Page CONNECTING THE PRINTER TO YOUR COMPUTER Selecting a Parallel Interface Cable Selecting a Serial Interface Cable Selecting a USB Cable Selecting a LAN cable Connecting the Interface Cable SELECTING AN EMULATION For Experienced Users: Page Page Page PRINTING A SAMPLE PAGE (ONLINE) INSTALLING THE PRINTER DRIVER PAPER HANDLING SELECTING PAPER OVERVIEW OF PAPER OPERATIONS Page Page Paper Paths and Feed Directions SELECTING PAPER PATH With rear tractor With front tractor With front and rear tractors (either optional) With rear tractor and front optional cut sheet feeder and large stacker Page Page USING SINGLE SHEETS Loading a Single Sheet of Paper Page Page Loading Paper from the Cut Sheet Feeder (Option) Page Ejecting Single Sheets USING CONTINUOUS FORMS Positioning the Paper Stack Loading Continuous Forms (Front Feed) Page Page Loading Continuous Forms (Rear Feed) Unloading Continuous Forms Tearing Off Continuous Forms Page FEEDING AND POSITIONING PAPER Line Feed/Form Feed Micro Feed Load Position Adjust General Tips TIPS ON PAPER HANDLING Multipart Forms Envelopes Labels Page PRINTING MULTIPART FORMS (HI IMPACT MODE) SELECTING PRINT FEATURES Using Commercial Software Using the Control Panel Selecting MENU1 or MENU2 Page STARTING OR STOPPING PRINTING Starting Printing Stopping Printing Resuming from a Paper-Out Printing the remaining lines on a page Continuing printing after supplying paper Resuming after an Area Over warning REMOVING PRINTED PAGES Removing Single Sheets Removing Continuous Forms CLEARING THE PRINT BUFFER USING SETUP MODE HOW TO USE THIS CHAPTER For Experienced Users: ENTERING SETUP MODE Page OVERVIEW OF SETUP MODE Setup Mode Example Page Page Po ints to Remember PRINTING A LIST OF SELECTED OPTIONS Page Page DECIDING WHICH OPTIONS TO CHANGE Page MENU1 AND MENU2 ITEMS AND OPTIONS Page Page Page Page Page Page Page Page Page Page Page Page Page Resetting MENU1 and MENU2 CHANGING HARDWARE OPTIONS Page Page Page Page CHANGING PRINT POSITION ADJUSTMENT OPTIONS Page Page Page Page Page CHANGING CONFIGURATION OPTIONS Page Page Page Page Page Page Page Page Page Page P USTMENT ITEMS AND OPTIONS HEAD GA ADJ EXIT SAVING AND ING Reset Re t Resetting Factory Defaults in MENU1 and ME RESETTING DEFAULTS ting Power-On Defaults Printing the Self-Test USING THE DIAGNOSTIC FUNCTIONS Page Printing Hex Dumps Procedure Page Ch k Proce ec ing Vertical Print Alignment (V-ALMNT) dure Page SETUP MODE REFERENCE DPL24C PLUS ORGANIZATION Page Page Differences in IBM Proprinter XL24E Emulation Differ ences in Epson ESC/P2 Emulation ONLINE SETUP MODE Page MAINTENANCE CLEANING Cleaning and Vacuuming the Printer Cleaning the Platen REPLACING THE RIBBON Page Page REPLACING THE PRINT HEAD Page Opening and closing the control panel Removing the stacker unit Page Page TROUBLE-SHOOTING SOLVING PROBLEMS Print Quality Problems Page Page Paper Handling Problems Page Operating Problems Printer Failures TROUBLE-SHOOTING Alarm display function 7-8 User's Manual Responses to alarm occurrences DIAGNOSTIC FUNCTIONS GETTING HELP INSTALLING OPTIONS INSTALLING THE CUT SHEET FEEDER WARNING Installing on the front side of the printer Page Installing on the rear side of the printer Page Page Removing the Cut Sheet Feeder WARNING INSTALLING THE TRACTOR UNIT 1 2 1 INSTALLING THE LARGE PAPER TABLE Page A SUPPLIES AND OPTIONS SUPPLIES OPTIONS Page B PRINTER AND PAPER SPECIFICATIONS PHYSICAL SPECIFICATIONS FUNCTIONAL SPECIFICATIONS Page Page PERFORMANCE SPECIFICATIONS Print Area Page Paper Thickness Page Page C COMMAND SETS FUJITSU DPL24C PLUS Page Page Page Page Page Page Page Page Page Page Page Bar Code Printing Control Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page D INTERFACE INFORMATION PARALLEL INTERFACE Compatible Mode Page Nibble Mode Page Data Transmission Timing SERIAL INTERFACE Serial Options Cable Wiring Page Serial Protocols Cable USB INTERFACE Specification Cable LAN INTERFACE E CHARACTER SETS Page Page NATIONAL CHARACTER SETS (ALL EMULATIONS) Page Page Page Page Page Page Page Page Page NATIONAL CHARACTER SETS (DPL24C PLUS AND IBM XL24E EMULATION) Page NATIONAL CHARACTER SETS (ESC/P2 EMULATION) Page Page Page NATIONAL CHARACTER SETS AND SUPPORTED RESIDENT FONTS (ALL EMULATIONS) Page Page F RESIDENT FONTS Page INDEX A B C D M N O P Q FUJITSU OFFICES Please send your comments on this manual or on Fujitsu products to the following addresses: