5.2Troubleshooting Checklist

This section describes common problems that may occur while using ScanSnap and how to correct them.

Please check the following items before requesting repair service.

If you cannot solve the problem after checking the following items, contact an authorized FUJITSU scanner service provider.

Symptom

Check This Item

Remedy

 

 

 

The scanner cannot be

Is the AC/USB cable and

Connect the AC/USB cable and AC adapter

turned on.

the AC adapter connected

correctly.

 

correctly?

 

 

Disconnect and then re-connect the AC cable

 

 

 

 

and AC adapter.

 

 

 

 

Is the paper chute cover

Open the paper chute cover.

 

closed? (The scanner’s

 

 

power is controlled by

 

 

closing/opening the paper

 

 

chute cover.)

 

 

 

 

 

Has the Mac OS fully

Please wait until Mac OS X has started up

 

loaded?

completely. The LED might be off when

 

(This scanner’s power is

Mac OS X is starting up or in the sleep mode.

 

controlled by turning on/off

 

 

the computer.)

 

 

 

 

 

Did you press the [POWER]

Press the [POWER] button for more than 1

 

button to turn off the scan-

second.

 

ner? (The scanner can be

 

 

turned off by pressing the

 

 

[POWER] button when the

 

 

paper chute cover is

 

 

opened.)

 

 

 

 

 

Did you restart the computer

Press the [POWER] button for more than 1

 

from the sleep mode? The

second, and turn on the power manually.

 

scanner’s power is not com-

 

 

patible with the sleep mode.

 

 

Due to that, when the com-

 

 

puter goes into the sleep

 

 

mode, the computer’s

 

 

power and the scanner’s

 

 

power is cut off automati-

 

 

cally. When the computer

 

 

recovers from the sleep

 

 

mode, the scanner’s power

 

 

remains off.

 

 

 

 

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